interactive learning and development

What Vs How

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We can all work hard at what we have to get done and often just review what we have achieved.  How we went about the task or challenge can be more revealing about the overall performance.

It is the same balance between being and doing, which we often use as language in coaching to explain to a client where they might be.  The world demands that we constantly keep producing and that means “doing” getting stuff done.  Generating 100s of emails shows  that you are working on the “what” and the “doing”.

The “being” side is “how” we went about the work and how we want to be remembered.  The value of who we are as a person is all about how we work.

To focus more on how, carry out the following:-

  • Self review on projects
  • Seek feedback from others – on projects – meetings
  • Review yourself daily/weekly/monthly
  • As a team conduct wash-up meeting

How will last in the memory longer than What.

For a workshop on making the “How” matter please do contact bev@nuggetsoflearning.co.uk

Currency of thank you

So sorry the currency of thank you content disappeared – please do read and thank you so much for following

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We exchange “thank you” on a daily basis in various forms.  The currency of thank you is ever increasing and the value is never diminished.

The most obvious is the words being said out loud, nothing greater and better.

In your car might be a flash of your lights, acknowledged and welcomed as a great exchange.

Text messages use emojis as the currency of thank you, humorous and quick.

The old fashioned handwritten note involves time and effort however the personalisation is of huge value.

Within UK culture we often say thank you when in actual fact we have not even received any trade.  It is part of our language and therefore is currency of friendship and business.

Take time to do a thank you really well, make it specific to the individual and go even further to explain the value.  If you think of a monetary trade there would always be a…

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We exchange “thank you” on a daily basis in various forms.  The currency of thank you is ever increasing and the value is never diminished.

The most obvious is the words being said out loud, nothing greater and better.

In your car might be a flash of your lights, acknowledged and welcomed as a great exchange.

Text messages use emojis as the currency of thank you, humorous and quick.

The old fashioned handwritten note involves time and effort however the personalisation is of huge value.

Within UK culture we often say thank you when in actual fact we have not even received any trade.  It is part of our language and therefore is currency of friendship and business.

Take time to do a thank you really well, make it specific to the individual and go even further to explain the value.  If you think of a monetary trade there would always be a cost think the same way with your thank you.  What are you grateful for and how is making a difference…?

Enjoy every exchange this week…and thank you so much to all my readers it is fantastic to receive feedback and encouragement.

Please do contact us bev@nuggetsoflearning.co.uk

 

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Current sisterhood…

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On Wednesday I listened to Jane Garvey from Woman’s Hour speaking at a Girls school making us realise the highs and lows of being a woman in 2017.

Her own story is inspiring in the depth of self belief and determination.  She always wanted to be a broadcaster and sent 40 letters to radio stations with only 4 replies.  Garvey started as a promotions assistant at Radio Worcester. The role required wearing a tight t-shirt and handing out car stickers etc… in the 80s this was not really challenged.  Fast track to 2017 and wearing high heels at reception is being questioned.  Garvey went on to be the first voice of Radio Five Live and then joined the BBC to present Woman’s Hour.

In 2017, Woman’s Hour is going to be 70 years old.  When it was conceived it was “To provide company for the poor wretched Housewife”.  In 2017 it tackles FGM and looks at the struggles of international women.  Through the radio you are taken to other worlds and realise how far we still need to go to reach emancipation and equality with our male counterpart.

The early days the service of Woman’s Hour brought you:-

  • “What to do with whale meat?”
  • “How to hang your husband’s suit?”

The last item was deemed really important for family morale.

Equal pay is constant theme throughout the programme and most recently the Professor Mary Beard said that she was not paid as much as her male contemporaries.  When challenged by Garvey on air, she explained how lucky she was.  Sheryl Sandberg who wrote the book Lean In talks about women having this view of “grateful”.  Women ask other women to mentor them where as men don’t ask.  There is still a cloud over successful women as are they not deemed “likeable” the same question would never be considered with a man.

Woman’s hour is a magazine programme so often the links can be quite comical.  Garvey told the story of interviewing Gordon Brown about the election for 23 minutes and the next feed was “Is it ever advisable to go out without a bra”.  Brown made a very swift exit.

The audience of woman’s hour is an average age of 52/53 and yet the items are often more relevant for a younger audience.  The programme has fostered a trust with its listeners and they are encouraged to share the content.

We need to ask uncomfortable questions and follow the lead of Woman’s Hour itself.  Over the years it has been reinvented.  It is not just company now for the poor wretched housewife it is a voice of the future for women.

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Dishonest friendship…

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Connecting with your friends and seeing their updates seems fabulous what could be nicer.  Smiling faces and shots of lovely exotic holidays and so many plates of delicious food.  In between the fabulous holiday snaps are some random posts of very harrowing stories and charities asking for money.

This is not a genuine or honest connection with your friends.  It is a rather odd snapshot into their lives.  It is almost like a celebrity in the press, it tells you nothing.

Authenticity is what is needed to build relationships and can only be achieved by the physicality of meeting up and being there.

There is often a competitiveness with the posts and an element of showing off.  This is not true friendship where you connect on a level and have a meaningful dialogue.

Therefore how can you make it work for you and glean the positive messages and filter out the noise.

There is humour and elements of genuine connection the more specific the post, the more meaning it may contain.

However will your children thank you in years to come for sharing their achievements Some once said to me “You will never find anyone who loves your children as much as you”, therefore I decided a long time ago not to share.

Is it possible to promote a business on these sites and share your products and services.  The more visual the business – then it is ideal.  Selling furniture and receiving likes for your images would be brilliant. This could be an honest and straightforward business relationship and therefore a true connection.

When you enter these sites be in a positive frame of mind yourself and think it is like flicking through a magazine and at its best a mere snapshot into the lives of your friends.

Use the posts as a platform to have a meaningful connection.

 

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There is no easy way…

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Everyone is looking for an easy way to manage their email which now is the biggest drain on everyones time.

In 2007 employees of Google gathered to hear Merlin Mann a rising star in the personal productivity movement.  He explained his system called”Inbox Zero”, it was incredibly straightforward.  People get into bad habits with email and check them constantly and get anxious about what they are saying and then do little or no action.  They pile up as does the stress levels. Mann’s concept was simple, everytime you visit your in-box you should process it to zero.  Decide what action each message requires – a reply, an entry on your to-do list, or just trash it.  Then close your in-box and get on with living.

In-box Zero spawned countless blogs along with videos of people proudly sharing their empty in-boxes.

The irony was the Inbox Zero did not bring calm in fact it brought more anxiety.  Some interpreted Inbox Zero that every email needed a reply which meant more time in their in-box.  Others got obsessive on the whole empty concept so ended up checking more than before.  The super efficiency also ironically meant by processing more emails you received more emails.

Two years after his Google talk Mann signed a contract for a book on InBox Zero.  The book missed its publication date, then after a further two years Mann announced he was cancelling the project.  He realised he was missing morning after morning with his three year old daughter to please a book editor.  Mann said “If you are just using efficiency to jam more and more stuff into your day…well, how would you ever know that that’s working?”

There is no easy way and the whole idea of personal productivity means that it is personal to you.  Systems need to be tweaked and adapted to work for you.  Suggested ideas:-

  • No looking at emails after 6.00pm
  • Book an appointment with your email
  • Ring fence the time you spend on the email
  • Create 3 subfolders and put a # before the title so they stay at the top
    • Action
    • Waiting for
    • Read review
  • No looking at email before 9.00am
  • Take the flag off so that emails don’t interupt you

We need to lead emails and not them lead us, create rituals that fit in with your life and relax that you don’t have to know everything all the time.  Responding too soon might not be the best response.

My husband on Friday night replied to an email which is unusual as the phone normally stays on the hall table until Monday.   The client responded by calling him on Saturday morning.  The intrusion into the weekend was a surprise, however only as a result of his own actions.

The final word should be Mann’s  on Inbox Zero and it is the most profound “Email is not a technical problem.  It’s a people problem.  And you can’t fix people”.

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“To live is to choose, but to choose well, you must know who you are and what you stand for, where you want to go and why you want to get there.” Kofi Annan

January 2017 you want to set goals and be focused about the year ahead, however where do you start.  Business will guide you towards the SMART goals which even before you have put pen to paper you feel disheartened.

Think about what is behind the goal what really makes you work towards them and why do you want to achieve them.

Values drive our behaviour so if before goal setting we selected the values we want to focus on we may stand a greater chance of reaching the goals.

We have so many values in place as they make up our personality.   Select 10 and write them down have a look at what they are saying to you.

  1. Happiness
  2. Success
  3. Fun
  4. Authencity
  5. Friendship
  6. Recognition
  7. Trust
  8. Passion
  9. Change
  10. Energy

There might be some that are similar or some that are really saying what the year is going to be.  The next step is to just select 3 from the list and see what they are saying about 2017.

  1. Change
  2. Energy
  3. Recognition

These values can then underpin a goal and steer it to make it happen.

  1. The business to change from being product led to client focus.
  2. We will be targeting new and existing customers with more vigour and energy.
  3. By the end of 2017 we want to have received an award for our client services.

To make the goal more robust write it down as follows and answer the following questions:-

GOAL:- Business change to product led to customer focus

Date to be achieved:- December 2017

  • Why do you want to achieve this goal?
  • What is holding you back currently?
  • How are you going to accomplish this goal?
  • What will be your reward to celebrate achieving the goal?

If 2017 were all about energetic, change and recognition it gives you the push to challenge every piece of work and attitude to make it happen.

From a personal perspective you could set 3 new values each month on the goals you wish to achieve.

  • January 2017 = Focused, energetic and enthusiastic

The most important thing about goal setting is to enjoy it!!

Please do contact bev@nuggetsoflearning.co.uk for a workshop on goal setting.

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