Posted in coaching, Emotional Intelligence, mindfulness, Stress management, Time management

To sleep or not to sleep…

There are times as leaders when you need to think creatively particularly in a crisis situation.

Surinder Arora the owner of the network of Sofitel hotels used his position of leadership brilliantly during the snow crisis at Heathrow in December 2010.

Sofitel at Terminal 5 was fully booked and he guessed in the morning that terminal was going to be full of stranded passengers.  He asked his PA to track down as many sleeping bags as possible.  He then called BAA and suggested that they send passengers to his hotel to sleep in conference rooms in sleeping bags, where they would be warm and have access to a hot meal.  The BAA Director came back a few hours later and said yes great idea.  The PA had managed to secure 500 sleeping bags.  Stranded passengers arrived and occupied the conference rooms and some were there for as long as 4 or 5 days.

Surinder was one of the few people to come out of the snow crisis well and also added to his bottom line with the extra spend of the stranded customers.  Great example of creative leadership thinking.

nuggets could work with your leadership team on problem solving – please do give us a call 01483 898936



One thought on “To sleep or not to sleep…

  1. B this is ace – but change sheen to her own email address.

    A xx

    [Description: Berkeley Way]
    Alexandra Reeves
    28 Ely Place, London, EC1N 6TD
    T : 020 7092 8100 | D : 020 7092 8101 | F : 020 3556 5275 | M: 07973 564927
    E: | W:
    [Description: linked in][Description: FB][Description: ]]
    Looking for a new property in London?
    Nothing simpler – Berkeley Way have properties throughout London. Click on the image below and browse the properties on our site. You won’t be disappointed!

    Know someone looking for a new challenge?
    Berkeley Way is now recruiting for a new Administrative Assistant to join our team.
    For further details please email
    Please consider the environment before printing
    NOTICE: This e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you are not the intended recipient and you have received this e-mail in error then any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited and you should contact the sender by e-mail return and then delete all the material from your system. We have taken precautions to minimise the risk of transmitting software viruses, but we advise that you carry out your own checks on any attachments to this message. We cannot accept liability for any loss or damage caused by software viruses.
    Berkeley Residential Management Ltd
    Registered in England
    Company no: 5459552

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