So much of communication is muddled, email seems an excuse to just release what is in your head with no thought for the audience.
This week nuggets is delivering a workshop on non verbal and verbal communication which we have packaged as “Clear messages”.
We are using the 7 “C’s” model which can be applied to any form of communication and provide a very handy checklist to ensure clarity.
|Clear||Purpose – be specific|
|Concise||Keep it simple|
|Concrete||Say what you need to say|
|Correct||No spoilers – spelling & grammar|
|Coherent||Logical – points lead to main point|
|Complete||Call to action – audience has all they need|
|Courteous||The right behaviour – correct titles|
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