Knowing when to communicate and how to get a message across effectively is a skill in the digital age that we now live in. To cement relationships we need to steer away from the easy option.
The communication needs to be valid and memorable. Therefore we need to plan and prepare as we would with other forms of work.
The story below highlights the need for communication to be personable:-
A man and his wife had been arguing all night, and as bedtime approached neither was speaking to the other. It was not unusual for the pair to continue this war of silence for two or three days, however, on this occasion the man was concerned; he needed to be awake at 4:30am the next morning to catch an important flight, and being a very heavy sleeper he normally relied on his wife to wake him. Cleverly, so he thought, while his wife was in the bathroom, he wrote on a piece of paper: ‘Please wake me at 4:30am – I have an important flight to catch’. He put the note on his wife’s pillow, then turned over and went to sleep.
The man awoke the next morning and looked at the clock. It was 8:00am. Enraged that he’d missed his flight, he was about to go in search of his errant wife to give her a piece of his mind, when he spotted a hand-written note on his bedside cabinet.
The note said: ‘It’s 4:30am – get up.’
Think how often you communicate with people during the day. You write emails, create reports, prepare presentations, debate with your colleagues and chair meetings. We spend an entire day communicating. To provide clear messages and ensure they are received use the 7 C’s as a checklist:-
- Clear – ensure you have included all the relevant information
- Concise – stick to the point
- Concrete – does your message land – does it convey passion
- Correct – no spoilers, good messages can be ruined by grammatical errors
- Coherent – logical flow
- Complete – call to action, what is next…?
- Courteous – friendly, open and honest
Please do contact nuggets for a Communication Toolkit workshop www.nuggetsoflearning.co.uk