“If we wish to fulfil our potential as individuals and organisations, we must redefine failure” – Matthew Syed author of Black Box Thinking.
At school they used to say mistakes were learning opportunities and all too often you would raise your eyes incredulous at the platitude.
However now we can see that effective cultures are the companies that have an environment that is open to mistakes. Organisations that provide an open forum to talk about challenges and errors, means they are open to new ways of working.
In the book “Black Box Thinking” the culture of the aviation industry is compared to the NHS. The safety record of aviation is phenomenal with every incident being thoroughly investigated with the help of the Black Box. The NHS culture is still incredibly hierarchical with a fear of admitting mistakes. We are now in a world far more litigious where there is a threat of liability hanging over people’s heads.
To implement Black Box Thinking into your organisation here are some tips:-
- Create a progressive attitude to failure – confront mistakes
- Team meetings and team briefings where everyone has a voice
- Empower everyone to speak – create linear management structure
- Break down a big problem into small parts and rigorously establish what works and what doesn’t
- Ensure that blame language is not used or individuals targeted – group responsibility
- Create systems like the Black Box investigations where you review success and failure in the same way every time
- Apply creative thinking to resolve problems
- Be open to change when analysing and during problem solving – do not focus on just one part or one error
- Explain the benefits of learning from failure – reduce costs, advocating practising, as it is better to fail within the company than to the Client
- Wash up meetings and reviews should be common place and enjoyable leading to effectiveness and ultimately success
Please do get in touch if you would like a 90 minute workshop on Black Box Thinking.
The old saying was “People leave People not jobs” therefore we must treat are star employees like people.
Invest in a relationship with them, understand their values, what do they get out of bed for in the morning. Some people say work is work, however there is always something behind their motives. Work is a need to fulfil all other areas of life.
Therefore when we are in work how can you ensure they stay on the journey with you:-
1. Get to know your employees.
Meet with them for 1:1 meetings once a fortnight. Take time within those meeting to go beyond current workload.
2. Make it fun
Look for opportunities to build enjoyment into their role. The brain absorbs more when it is relaxed and having fun. Laughter releases endorphins, all the ingredients of creating the right atmosphere for work.
3. Meaningful interactions
Employees who understand the big picture and feel connected to the purpose of the business, foster more loyalty. Get your team members to connect with clients make them feel a part of the whole thing.
4. Harness strengths
Identify the strengths of your employees and make sure they are exaggerated. Leveraging what some-one is good at, could be a better investment than developing an area of weakness. The opportunities within their strengths can lead to new areas of expertise.
Invest your time and money in your employees. Pay for them to be developed and give them your time to understand the future they see for themselves.
Please do contact firstname.lastname@example.org for a workshop on Career Development
This weekend my phone suddenly switched off, and my daughter said “It’s too cold”. Suddenly the phone did not seem that dissimilar to us as humans. The functioning capacity was directly affected by adverse weather.
Therefore taking the mobile phone as a metaphor how similar is it to the life you live.
- It often recharges at night, as we do with a decent 8 hours if we are lucky.
- When we are lost it is very good at getting us to where we need to get to. Having goals and a clear direction in life often means you find the path you have chosen.
- If we have too many Apps/windows open at one time it drains the battery. This can be compared with too much going on in your mind and losing the ability to make good decisions.
- Phones can be unpredictable, switching themselves off and always running out of battery when you least expect it. We often have mood swings which can be triggered by something personal or as simple as a change in our working environment.
- The immediacy of a phone for communication is good and bad, it is always there. We are the same with our powers of conversation, we can speak at any moment in time, however the skill of choosing the right time and when to be silent.
- When a phone is in Airplane mode we can use the functions, but we are not in contact with the outside world. Should we be in Airplane mode when with our family, we are functioning but not being disturbed by the outside world.
- Rarely do we go for the full shut down on the phone. This could be the time when we are on holiday, there is no signal on the beach so why not put yourself into total shut down.
Just like mobile phones we do have the ability to control the choices we make in life, we are the operator of our lives.
Please do contact email@example.com for 1:1 coaching or a workshop on communication.
When I set up nuggets I wanted to create a “wow” factor the moment people entered the room. I wanted to show that I had made an effort. If you came to a party at my house I would ensure that my house looked fabulous. You are the host to an amazing experience it is not “just a training course”. My heart always sank if I entered a workshop and there was the biro on a lined pad.
The brain needs to be alive the moment the course begins and you can do that by bringing as much colour to the room as possible. As the Facilitator I always wear colour and I ensure that I display flip charts around the room with lots of colour. This can only happen by using “Mr Sketch” markers you need more than black, blue, red and green. Post-its and even fiddling toys provide the colour and texture needed to get the brain ticking.
Colourful learning is not just about the colour, you need minds to come alive and think in a colourful way. The brain always has to answer a question and needs space time and input from others to help. Creating exercises where the group can move around room working together gets them to think differently. Colourful thinking is creative thinking, when you have new answers to existing situations.
nuggets works on modules, bearing in mind that the concentration rate on average is only 45 minutes. The preferred route is weekly or monthly interventions of 90 minute workshops. This provides an entrance on a topic where you have created a “Disturb” of the delegate wanting to learn more and action more.
The residential Management programmes are costly to companies and do they give the return on investment. Learning that is practical and applicable with less time away from the desk is where the training future is.
Please do get in touch with firstname.lastname@example.org for leadership and management workshops covering many topics.
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Change is inevitable in the business world, clients change orders, suppliers let you down or you change a process to be more efficient. Teams are reluctant to embrace change as whatever is occurring a loss is involved somewhere. It can be minor to major, however the emotional reaction can be managed with a clear formula.
John Kotter’s book “Our iceberg is melting” tells the tale of a colony of penguins and their need to move as their iceberg is melting.
The change you may be involved in, might not be as dramatic, however follow Kotter’s steps to smooth the way for your team:-
- Create a sense of urgency – help others to see the need for the change
- Pull together a leading/guiding team to provide guidance for others
- Decide what to do – create a vision or strategy so everyone understands
- Make it happen – communicate for understanding and buy in
- Empower others to act
- Acknowledge short term wins – celebrate the small stuff
- Make it stick – ensure this is a cultural change so you are ready for the next change
In the book the penguins realise icebergs will always melt and that is true of the world of commerce, prices go up and down and we always need to adjust our business. Creating a culture of change is more sustainable than just managing reactively. Your team will feel more secure and more adept towards change if they have a plan and a process as Kotter’s book demonstrates.
Please do contact email@example.com for a 90 minute workshop on Change.
We all need to reinvent our ways of working, refresh how things are going. Look at your bottom line, what can you do differently to generate more revenue.
Organisations invest in workshops around cultural change, to reignite motivations and most importantly incorporate different working practices.
Stop and think about what changes you need to make even as an individual by taking the headings of a Cultural Change Ladder.
What do you need to happen in your environment?
- Describe your current situation
- How is it a reflection of you and your company?
- What are your insights and what will you do/change?
What changes do you need to make in your behaviours?
- What habits do you notice?
- What do you tend to do daily/weekly/monthly?
- What reactions do you notice in others of the impact of your behaviour?
- What will others see/hear/feel to know you have made changes in your behaviour?
What capabilities do you want to change?
- Which skills and capabilities are you currently using?
- Do you have any skills or capabilities that are under utilised?
- What do you need to do more of?
- What are challenges are head of you, and identify the capabilities required?
What beliefs do you want to have about yourself?
- What do you currently believe about yourself?
- What is important and positive and what is negative?
- What will you need to believe in yourself to make changes happen?
- What values will you need to draw on to change the beliefs you have now?
To make this blog practical, answer the questions and create an action list. For further support please contact firstname.lastname@example.org
One in three people abandon their resolutions by the end of January. We are nearly at the end of the month and some of you maybe clinging onto your new thinking and goals you had written. Here are some top tips for making sure you stay on track:-
- Ensure that you have set a proper goal with a clear measurable target and key milestones in place so you can plot progress throughout the year.
- Write down your goals and if possible have them visible.
- Be motivated by your own goal, and monitor the behaviours that are positive and getting you closer, and the same for negative actions that drive you further away.
- Allocate time to accomplish the goal, not booking any space or time will result in failure.
- Work out your supporters and surround yourself with the right people.
- Celebrate small achievements that get you ever nearer.
- Recognise any hurdles and weaknesses, don’t dwell and move forward as quickly as possible.
Create a goals wheel that focuses on three main areas of your life for the year and then break into goals that you want to achieve:-