Posted in Bite size learning, Emotional Intelligence, Goals, motivation, personal impact, Relationships

Developing you…

What shadow do you cast…? 

What memory do you want everyone to have of you? What do you leave in the room when you leave.  Be happy with the shadow that you cast and the memory that lingers in people’s minds. 

Brands pass from generation to generation with lasting memories.  Companies work hard to protect the image and ensure that the product and service is consistent.  As individuals we need to make the same investment in developing our own personal brand. When was the last time you booked a workshop for yourself, just about developing you.

We have an impact on everyone we meet and we are choosing how that is deployed. 

“About two years ago I realised I was no longer a person but a brand” Martha Stewart 

One of the first steps is to understand the key elements of emotional intelligence, from Daniel Goleman studies they can be broken into 5 key areas:-

  • Self Awareness
  • Self Management 
  • Social Awareness 
  • Motivation
  • Relationship Management 

From those areas you can then:-

  • Develop self confidence by practising assertive tools
  • Read the signals of non verbal and verbal behaviour
  • Create a frame of reference around your own personal brand 
  • Developing influencing skills
  • Managing relationships effectively 

This will give you:-

  • An awareness of your own inner signals and be able to manage your own emotions
  • Accurate self awareness on your limitations and strengths
  • Self confidence that is a authentic 
  • Able to create comfortable situations by using empathy 
  • Share your motivation with others and creating a personal brand
  • Meaningful connections 

We are delighted and excited to be launching our open workshops Developing You – There are 5 modules

  1. Developing Emotional Intelligence 
  2. Assertive Behaviour
  3. Communication Toolkit
  4. Personal Branding
  5. Influencing Skills 

You can attend the modules as a stand alone workshop or you can attend all 5 as a series, the first one is:-

Developing Emotional Intelligence
Date:- Thursday 29th April 2021
Time:- 10.00am (90 minutes)
Cost:- £40 per person per workshop
To book a place, please email bev@nuggetsoflearning.co.uk
All the details of the workshops are in the brochure just hit the link below:-
https://lnkd.in/dFHyR57

Please get in touch and explore “what shadow do you cast…?”

Posted in Bite size learning, coaching, Leadership, Management, Relationships

Do you have a User Manual…?

When you pick up your shiny new car, it has a user manual, you know where the gears and levers are. Every warning light is understood as the user manual gives helpful pictures. As team members do we provide a user manual to our line managers.

As an individual you want to give your best to the organisation, however you also want to ensure that they understand what you want and what you offer. These are the elements of the psychological contract you have entered with the company. They gave you a contract with the tangible items they wanted and offered, however what about everything that was unsaid by both parties. Did you really want fun at the office and what did that look like?

A user manual could be a tool that could tease out the information.

People have different responses to feedback, some love it and want bucketfuls others just want a thimble very seldom. Working environments can be really conducive to some if they are quiet and others crave a buzz of peripheral noise and activity.

This is a great time to work with your team members to understand their user manual. We have all been working remotely for so long have we created a working day that now works for us, which means we have not worked a traditional 9 to 5.

There is always the unknown gifts that we have not shared with our leaders, you may well have discovered new hidden talents during this lockdown. Unless we use a tool like the “User manual” will we ever uncover the stars.

Back to the car analogy, this is a really good time to assess where you are, consider this your MOT. Please do get in touch if you would like one to one coaching bev@nuggetsoflearning.co.uk

Posted in Bite size learning, Change management, Leadership, Management, Stress management

Thinking about your Welcome…

Last week with the children returning to school it was interesting to see the contrasts of how they welcomed them back.

My daughter was thrust straight back into academia with an A’level mock the first day back, and yet my son also in 6th Form had a day of focusing on their well being culminating with a beer round a fire pit. I know which Welcome I would have preferred!!

Also in the press I saw one school put up balloons festooning the entrance and the classrooms, albeit a primary school, however who does not want to feel special.

How will you welcome your team back?

Welcome in itself is written as a smile, having the word as prominently on show as you can will be a nice touch.

We can also start to send welcome letters now or even welcome packs, any form of teaser campaign and above all an acknowledgement of how excited you are to see them face to face.

Top Tips to consider with your Welcome:-

  • Be understanding, there will be anxiety of what to expect which is why it is good to start talking now
  • Have some well being workshops talks in place to manage any uncertainties
  • Keep everyone informed of which Government guidelines have been implemented and what the office might look like on their return
  • Set up rotas if your space is too small and you can’t all be in the office at the same time
  • Engage now – the next few months have the conversation before employees return
  • Be flexible with how it will work and give people choice
  • Reflect and review as it will keep changing

For more ideas on the easing out of lockdown please do get in touch bev@nuggetsofleanring.co.uk

Posted in Bite size learning, Change management, Decision Making, Leadership, motivation, Relationships

Experiential space…

With the schools going back today, people are beginning to contemplate a return to the office. Leaders need to ask the right questions and begin to think how they want to use their space.

We want team members to have an experience and engage with the place in a new way. Do you have to associate the place with sitting at a desk. Will it be a social hub, with facilities that you need to host drinks, buffets and any form of get together. This new area could be a conference facility, spaces bigger for social distancing and large rooms without desks.

Social areas in offices are nothing new, however the change will be leaders will actively encourage time spent in them. Table football, pool and darts chances for individuals from different departments who may not have seen each other for a whole year to meet up.

The fixed desk might be old fashioned and the need to reconnect might mean switching every month.

Flexible working has worked and must be a pattern that everyone has the choice to continue with. The core hours of 9.00am to 5.30pm will be altered with people arriving at lunchtime and working in the evening, likewise the breakfast club could be the liveliest time of the day it will all depend on your culture.

The space can be used for well being events, encourage everyone to down tools and meditate, practise yoga or do a full on cardiac workout (air fresheners at the ready)!!! Lunch and learn can be so much more fun than a PowerPoint presentation, get departments to create board games of what they do, treasure hunts, book summaries the more imaginative the better.

We have been starved of opportunities to collaborate and connect spontaneously, so make this happen in the new world. Coffee and connect throughout the day, and with a new mix of people. Encourage this by providing creative tools such as white boards, post-its and most importantly good coffee.

Before everyone returns look at your space with “fresh eyes”, what would make the area more attractive and inviting. Watch the old classic “9 to 5” film with Dolly Parton where they reinvent the office space. If this is what you are aiming for ask employees to bring in house plants, photos and encourage a home from home atmosphere.

Theme your meeting rooms around your product or service, making spaces fun and connecting with your brand.

The place to start preparing is for Leaders to ask the key questions now…:-

  • How do you want to use the space?
  • How do you want to engage with it?
  • What are the multiple purposes of this space?
  • What rituals can you set up to make as many experiences as possible…?
  • When do you want to visit?

What will be sad is if the opening of office is dictated by leadership without buy-in from team members. This is an exciting time to reconnect and for your business to operate like it never has before, don’t be led by numbers or safe guarding, create an experiential new space.

For more ideas or for nuggets to facilitate a new space ideas session please get in touch with bev@nuggetsoflearning.co.uk.

Posted in Bite size learning, Change management, Emotional Intelligence, mindfulness, Stress management

Keep being Resilient…

The final push through lockdown could be our toughest job yet, knowing that freedom is within touching distance how do we keep on being resilient.

We wake up each morning and decide on the level of energy we wish to deploy. In the book “Feel the Fear and do it anyway” Susan Jeffers says we should use the pain to power continuum. If you see a line on a piece of paper with those two words, decide how near to pain you are and how near to power you are. We want to be near power however a poor nights sleep or a genuine illness might pull us towards pain. She says we have the choice and whatever we deploy at the start will set the tone for the day and potentially the week.

Our mindset is another conscious choice we make although we might have carried beliefs from childhood into adulthood which might not be helpful. Professor Carol S Dweck’s book on “Mindset”, explains we either have a fixed mindset or a growth mindset. If you were told as a child that you can’t sing, can’t draw or that you are poor at sport this is something you have decided to fix and lock in. These items we lock in are not good for our resilience levels. Also success can be deliberating, she explains often once something is achieved, people with a fixed mindset stop trying this is not good in an environment where we have no control and we need to continuously think of new ways to work and adapt.

The word resilient means for a person to be able to withstand or recover quickly from difficult situations. To know that resilience is about bouncing back what are the components that you need to work on to ensure that you do recover. If you imagine a table, it has four legs and a top, and without one of those vital pieces the table would feel unstable and fall. We need each leg of our resilient table to be firm and secure.

Leg One – Mental toughness – making decisions and using all your logical thinking to way up pros and cons and be aware of problems as they arrise

Leg Two – Physical energy – staying strong and to be able to attend several back to back virtual meetings still with a smile

Leg Three – Emotional balance – A support for others and ourselves the right level of empathy, and measured responses.

Leg Four – Social skills – Naturally adept at making others comfortable and comfortable in your own space.

Table Top – Sense of purpose – meaning to what you are doing, the core of who you are.

Create your own “Resilient Backpack”. If you were going on a hike you would pack a rucksack with essentials for the trip. We are still on the journey of lockdown and decide what you need in your resilient backpack, here are a few ideas:-

  • Favourite music
  • Friends
  • Books
  • Favourite meal
  • Walking
  • Running

Identifying a dip in your resilience eg. which part of your table is unsteady or is it a mood that you can recognise as a sign. Anxious, antagonistic, defensive, snappy, withdrawn etc… We will all have our own indicators, the trick is to get to know yourself and know when something is becoming a pattern. Take something out of your backpack to make yourself feel better or work on a leg of your table, or make a choice to have a growth mindset.

Please do get in touch for a workshop on Being Resilient – bev@nuggetsoflearning.co.uk

http://www.nuggetsoflearning.co.uk

Posted in Bite size learning, Change management, Decision Making, Leadership, Problem solving

Staying true and staying in touch…

A client last week shared a brilliant story about why they go to one Fish and Chip shop rather than another that is cheaper and closer to their home. It is all about their brand integrity and the product/service. The Fish and Chip shop only uses fresh fish never frozen, they are not the cheapest, however they have queues outside the shop. It made me think about what defines everyones business “quality of fish” and also how you engage with your customers during lockdown. This restaurant undoubtedly has returning customers due to the quality of their product, this ensures they have people returning.

We will recognise companies that have been imaginative during this time, changing their product or service and making it more accessible. Restaurants like Wagamama sharing their recipes and setting up an online cookery school. ASOS adapting their stock to accommodate the demand for casual clothing, this repositioning of their offering shows they understood the customers need.

Communication is key, the right level of messaging and the right tone. Even on shop windows the positivity of a simple message “opening soon” or the longer ones thanking everyone for their loyalty. Speaking to the hearts and minds of who you want to stay in touch with.

During the time out the companies who have made their products and services even better or adapted their offers will be recognised. I was predominately a learning and development business, with a coaching offering. nuggets is now an online coaching service with workshops. Recognising the need for learning and development to be more intimate and more immediate has lent itself far more to coaching, therefore I have adapted my services.

The lockdown has made it necessary for firms to engage with their customers in new innovative ways and prioritise their happiness. Loyalty schemes need to be personalised therefore even more data capturing and more artificial intelligence to understand what really will make their hearts sing.

The road ahead is still going to be long, however the more we take the time to stay true to our brand integrity eg. quality and communicate with our customers the more secure our businesses will be.

Please do get in touch if you would like nuggets to facilitate a brainstorming session on your key offerings and how you are communicating with your clients. bev@nuggetsoflearning.co.uk

http://www.nuggetsoflearning.co.uk

Posted in Bite size learning, Change management, coaching, Emotional Intelligence, Stress management

In the “Grip”…

This is the terminology for being out of character, not quite ourselves and it comes from Myers Briggs, the personality self assessment tool. The expression seems so apt at the moment as we are all drifting into being “In the Grip”.

What does it actually mean and what does it look like to us all individually?

In a nutshell it is the version of ourselves that puzzles us, we can feel irrational, out of control, unstable or even just a little crazy. These temporary episodes at the time literally grip us, however we have to recognise that they are actually healthy and demonstrating our adaptability.

This side of character is most likely to occur during times of stress, fatigue and illness.

The first step to moving out of the grip of these out of character behaviours is to perhaps identify times when we our feeling naturally ourselves and when not.

  • What are you like when you are most yourself? – what qualities best describe you or define you? examples might be – optimistic, careful with details, concerned about others or future orientated
  • What are you like when you are not yourself? – how are you different to your usual way of being?
  • What aspects of your work are most satisfying?
  • What aspects of your work are most disatisfying?
  • How do you typically deal with chronic stress?
  • What new things have you learned about yourself as a result of out of character experiences?

My own personal example is as recent as Friday. My normal disposition is to be very positive and optimistic and to be more future orientated. I recognised signs of feeling a bit despondent so decided to cheer myself up by buying a new outfit which normally would be quite a good idea. In the past this would be a trip to shops and visualising where I would wear the outfit in the future. However during lockdown this meant shopping on line, I got locked “in the Grip” there was too much choice and I found it really hard to visualise. Came out with an outfit, missed the detail aspect now have an outfit on the way to my niece as did not change the delivery address from Christmas.

One of the main reasons we get locked in the Grip is down to energy levels. We are awaiting news about lockdown being lifted however my advice is to still maintain good energy levels so whatever the news you don’t behave out of character. Set your own agenda and don’t be influenced by “stuff” you can’t influence.

Please do get in touch bev@nuggetsoflearning.co.uk

http://www.nuggetsoflearning.co.uk

Posted in Bite size learning, Emotional Intelligence, Leadership, personal impact, Relationships

Networking in the remote world…

Last week I was asked to discuss the difference between networking face to face and the shift to the remote world.

I always have standard features and, using the word “Welcome” harks back to my days at Disney. The word is a smile within itself and as a host it is so important to make everyone feel welcome as soon as possible. To foster warmth instantly over a screen you have to use the right tonality as well as the right words. I attended a webinar recently where the host was very shouty and I felt intimidated even sitting in my own home.

Try and be original with introductions, just as we hated the round the table we also hate round the screens. Ask people to hold up pictures or give a word to describe how they feel at that moment, who is their favourite actor or actress…be adventurous!

Decide whether to have a waiting room or no waiting room. The benefit of not having one is that you can host some small talk before the event begins. The formality of a slide or holding screen can be appropriate, or it might create a barrier.

Engaging with people is about staying on screen, so minimise your slide deck and use break out rooms as when necessary.

Your own background rather than a beach in Miami, exposing your home makes you authentic. Everyone loves to see a dog or child in the background, its “real” and all an extension of you.

Networking is relationship building, it is not about attending to be seen on screen, it is about getting to know each other and if you set up appropriately and warmly it can happen very easily.

Please do get in touch bev@nuggetsoflearning.co.uk

Please visit our website http://www.nuggetsoflearning.co.uk

Posted in Bite size learning, coaching, Emotional Intelligence, Leadership, mindfulness, motivation, Stress management

Mental & Physical Rhythm…

As a coach I am always keen to steer my client towards healthy habits, rituals and routines. These are normally behavioural choices and not necessarily centred around physicality.

Last week I heard a talk by Dr. Zarrin Shaikh about the importance of well being from the cardiology perspective. Dr Shaikh qualified as a Doctor and for many years worked on the frontline of NHS in cardiology.

She is now focusing on lifestyle cardiology, prevention of heart disease. She shared a great mnemonic “Fresh” which is something I will share with my clients:-

F – food

R – relaxation

E – exercise

S – sleep

H – honesty

The last letter H for honesty is about your own self awareness about whether you are being kind to yourself. The four other categories are great pillars for life and well being which we need to track continuously.

In my coaching sessions during lockdown I have been advocating rituals, like having a break at the same time each day, beginning and closing the day at the same time. During her talk Dr Shaikh confirmed that biological patterns are really important.

A recent conversation with a Leader who shared the need for her team to get into a rhythm with each other. Remote leadership is hard but the more rituals you can put in place the more likely your team will get in sync with each other. I have a client every Monday at 9.00am and I love the discipline of an appointment at the start of the week.

Journalling is a ritual I do everyday to review and assess my development. I set out what I want to achieve each day and take great joy in highlighting tasks accomplished. I have a break in the morning at the sometime each day. Think about how you can create your own rhythm mentally and physically, is it the right beat and volume, and is it sweet to your ears.

Please do get in touch for a coaching session bev@nuggetsoflearning.co.uk

http://www.nuggetsoflearning.co.uk

Posted in Bite size learning, mindfulness, motivation, personal impact, Time management

Time to focus on time…

Time is a non spatial continuum, so what are we focusing on…

We can build a relationship with it by asking some key questions to ensure we are maximising our use of it.

  • What did you do with the last hour yesterday?
  • How do you feel about it today?
  • If you had more of it, what would you do with it?

Think about your answers, most of us waste our last hour of the day and the second question normally challenges everyone. How do I feel about time, do I treasure it, do I have any feelings around it? Start to care about time and have feelings around it, guarantees you will make better decisions if you care. We all wish for more time, however unless you write down some goals that you want to achieve will you know what you are going to do with more time. Goals will be accomplished if they are written down and you will find the time.

We have peaks and troughs throughout the day and if you identify your “Prime” time you can ensure that is the time you get your best work done. It has been proven that there is an hour that is best for you. Protect it and ensure that is the time you get your work done that needs the most concentration.

Dan Pink’s book When looks at the science behind time, he explains that there are three phases throughout the day peak/trough and recovery. Analytical and detailed work is best tackled in the morning at the Peak and then when you hit the Trough you should work on procedural/administrative jobs that require little thought. Late afternoon we hit a creative period where we can brain storm and have some of our best abstract thinking this is late afternoon/evening, known as our Recovery time.

To have a better relationship with time, see it as a skill that you need to work on and a behavioural shift you are making a conscious effort to focus on. Try new planners, to-do lists and see how each new system feels until you hit a ritual or pattern that works for you. Extra time cannot be purchased but greater focus and clarity on what you are doing with it can help you achieve better results.

Here are some key nuggets around time:-

  • Identify when is your prime time is during the day
  • Devise new working patterns to include breaks
  • Write down what you are going to achieve each day
  • At the end of the day acknowledge your achievements
  • Get your most important task done first thing – don’t over think
  • Prioritise your to-do list
  • Decide whether a task is important or urgent
  • Try new planning tools and techniques
  • Create a space for productivity – put your phone out of sight
  • Clear your work space – focus on what you need to focus on
  • Don’t overwork and waste time “good is good enough”

Please do get in touch for a 90 minute workshop on Time Management bev@nuggetsoflearning.co.uk

http://www.nuggetsoflearning.co.uk