Listening to a podcast on the Kindness Economy they were talking about the importance of the right language to sell your product. There is a skincare company called “Unconditional Skincare” which has removed all the stereotypical language used in the beauty industry.
They believe and say “Your skin is enough.
“We believe all skin has the potential to glow at its healthy, radiant best when given the live goodness it needs”
The power of the messaging and also the kindness will grow self esteem instead of crushing confidence.
Framing any message in a positive has got to be a better than starting with a negative. We are now in the business of followers rather than customers. Therefore we need listen to what they are saying. We can use our values as guides as to how we talk and share.
At nuggets we encourage and value the ability to think differently, so therefore our messaging is around what it gives you. We don’t want to fix your thinking we encourage you to see, hear and feel things differently which might ultimately make you think differently.
You are enough is such a great message to say to yourself today, you can go out there and embrace anything and everything as you are enough.
Have a great week and reach out for a coaching session email@example.com
Sport is an obvious setting for a coach and very easy to understand their role, they are helping the athlete reach their full potential. The results are tangible and the competitive environment of achievement makes it a very conducive to getting in the right mindset. In business the same willingness is required of a coach to identify with the client their talents so that they can achieve extraordinary results. The goals might be less obvious but it is the role of the coach to empower and inspire the client to achieve. The coach must have the right mindset of believing in the development of the individual.
Listening in the moment
During the pandemic it has been really important to have a coach with the speed of the transformation of work. Understanding the levels of adaptability and working with other life commitments. The coach listens and understands what is important to you at that moment in time.
Coaching definitely empowers employees to do their own thinking, by providing space and time. The coach is always listening and never uses any “tell” language, they are inquisitive and encouraging. They never judge and clear their own minds ready to listen without prejudice. Empowerment drives engagement, and subsequently self direction which is a driver to innovation. Studies show that engaged employees make companies more profitable, so therefore engagement drives performance.
Empathy is the cornerstone of good coaching, “It is not about you!!!”. Understanding the persons perspective at that moment in time is what it is all about.
The coach must be like a battery pack, of giving the client a boost, a belief in their talents and capabilities. Their energy levels can be conveyed through their language and the levels of encouragement they give the client.
The most important ingredient is to be there as a coach, check-in on their actions and ideas, hold them accountable to what they discussed the last time. Understand why they have not made the change and how they feel if they have made a change. This can be tangible actions and tasks, however it may well be a behavioural change which is where the Coach can play their most pivotal role.
Coaching is transformative and if you put in the right ingredients in and believe in the ability to evoke a change in anyone you will be amazing.
Please do get in touch to book your first coaching session firstname.lastname@example.org
Will you benefit from working with a coach do you understand what you need to do in order to be ready? Clients come to me sometimes as they have identified their own readiness and the other route is from their leadership group. My role as the coach is to manage their expectations and get them ready for the experience.
Coaching can help you achieve a higher performance and greater personal satisfaction at work. You may be aware that you need to make changes in behaviour and mindset in order to advance in your career. To gain the benefit of coaching you must fully engage in the process, this will mean an investment of time and effort. The work happens between the coaching sessions not necessarily in them.
How can we determine whether some-one is “match fit” ready for coaching:-
Discomfort – Coaching is all about embracing new ways of perceiving and acting. In making the changes you will feel fear and anxiety, leading to new realisations and realities. Being able to endure these periods of discomfort will help you grow.
Experimentation – Once you have agreed to that feeling or level of discomfort you can begin experimenting with new behaviours. This will possibly involve taking risks and being prepared for things not to go right initially. Trying out new ideas and exploring new options will mean having an open mind.
Emotional responses – Behaviour is not rational, as there is always an emotion behind it. Working with a coach is about being prepared to talk about the emotional responses anger, fear, pride and happiness, by sharing them and putting them into context can you identify what you want to change.
Responsibility – Knowing that you can shape your future and working with a coach to grab a hold of it, and take control and responsibility. Accepting you are accountable for your progress.
Forgiveness – Being ready to channel your energy into your current or future progress. A coach cannot work with a victim and cannot solve the past.
Discipline – Once you have identified new behaviours and new ways of working, being disciplined that you stick to your new ways. Having a coach as an accountability partner will help, however you have to be ready to self regulate yourself.
Support – Are you ready for others to support you not just the coach? Once you begin a coaching journey you have to be ready to listen with curiosity and be prepared for constructive feedback from everyone around you.
If you think you are ready to be coached, then get in touch email@example.com
“The secret of getting ahead is getting started. The secret of getting started is breaking your complex overwhelming tasks into small manageable tasks, and then starting on the first one.” Mark Twain
When cash machines were launched the process was not full proof, you got your cash before you retrieved your card. Everyone was so keen to get their money that they forgot their cards. Banks found that the process was flawed, they just needed to change one part of the process. Retrieve your card and then get your cash.
Have you recently come across a process that was straightforward and that you felt was clear and carried you through with good signalling.
I recently donated some clothes to charity using an on-line system. I ordered bags online, received them/filled them, and then I followed a process of how to return the bags. The top of the website page told you where you were in the process. The visual indicators were excellent even an icon of the bag gave me confidence that I was progressing and I knew where I was at any part of the process.
Thinking about your own business, do your Clients know the process they are entering into and do your team follow the same process.
Focusing on a good system can save time and can be more effective. James Clear the author of Atomic Habits says that our systems are more important than our goals. If we get a system, process or ritual ingrained it becomes unconscious competence.
The first stage is to map out your process, with as much detail as possible. Think about the intangibles as much as the tangibles. When facilitating a session we use a pizza as an example, you need the dough first then the tomato base, cheese and various toppings. However when we think in business it is more complex than just toppings, what questions do you need to ask, how do you present the service you are offering, and how do you convert a conversation to a sale. Using a length of brown paper (easier and more modern to now use strips of magic whiteboards) and post-its map out each stage of the customer journey.
The next part of the process is to analyse the process, where is there overlap, who is responsible at certain points, put initials on your map.
Do you need to redesign the process, change a couple of steps. Think about timings that go with the process, is it 2 weeks to reconnect with a client or 4, make a system.
Start using the new process straight away, and communicate all the time as team as to how the process feels, as you still may need to tweak even at this stage.
Finally set up a review meeting when the process has been operating for 3 months, decide what has gone well, what could be done differently and what could you stop doing.
Map the process
Analyse the process
Redesign the process
Implement and communicate
Please do get in touch if you would like nuggets to work with you on your processes.
Working from home you need to be heard and it is a fine balance between sounding too aggressive or simply just being Assertive.
What does is mean to be Assertive?
Behaviour based on a philosophy of personal responsibility and awareness of the right of others.
What does it look like?
Good eye contact and an open posture, matched with clear communication.
Why is it so hard?
UK culture loves to use sarcasm, which however you wrap it up, sadly stills falls into the aggressive category. We are emotional by nature and therefore we are reactive, and sadly with low emotional intelligence we can become aggressive. With our fight/flight instinct we either go into fight mode tending to be aggressive or we flee to avoid conflict and fall into passive behaviour. Listening is a key element of being Assertive, however it is a skill and therefore you need to concentrate and have enough energy to do it well.
What are the five key ingredients of being Assertive?
Showing you understand by reflecting & summarising
Saying how you think and feel
Saying what you would like
Considering the consequences on yourself and others
What do we mean by responsible Assertion?
If you imagine a set of scales with your own personal rights one end and the other end respect for the rights of others you would be creating the right balance = responsible assertion.
What assertion is not?
About getting your own way and winning every time. Manipulating and managing others to get your own way.
For a practical workshop on how to be more Assertive please book yourself onto our next Developing YOU module – Thursday 13th May @ 10.00am – £40 per person
Working with my own coach recently we were saying how much my business has changed over the last year. Clearly nuggets is not alone in having to adapt to the times we are living through and working where the demand is.
The coaching practice was far more agile than the learning and development workshops. I was able to increase my client base with coaching due to less travelling time, and offer a far better service. My model now is to engage with clients as often as they need instead of having a very static model of monthly catch ups.
The zoom intimacy works very beneficially with coaching, as the intensity and the immediacy of messages is extremely motivational.
Times are now changing again, and I wonder whether people remember that I am “Famous for the workshops”. The core of the business was always delivering colourful memorable workshops and this has still been possible over Zoom, however a gentle nudge that we are still here for that service.
The other key touch point I have been immensely proud of, was the blog which during lockdown has reached a far greater audience than before. The topics have been relevant and timely and receive great feedback, however does everyone know they are there.
Motivational speaking has been the quieter side of the business, however I now have my own story of how to transform and adapt your business. (Happy to take bookings firstname.lastname@example.org)
Realising there was more than one touch point made me want to share with my audience all the different ways you can connect with nuggets. My brain works visually so I really wanted to capture this in a diagram something that was memorable.
The graphic at the top of the blog was created it shows how you can dial up a nuggets service, however at the very centre is why I do what I do?
Helping people to think and work differently
My graphic was created by GetAhead a team of virtual assistants so you don’t have to be an artistist or a graphic genius. Simply explain what you are trying to achieve and then pay some-one to create it for you.
Metaphors are also great for explaining where your business might currently be and how it has evolved, transformed since lockdown. The word agile has been slightly overused be more imaginative, were you a certain animal before to what you are now? As an example were you a horse running in the flat races and now you compete in the steeple chases (lots of hurdles and more runners) and you love it.
Please do get in touch if you would like any of the nugget services or if you want a coaching session on how your business has transformed.
Please do take a look at the website – we will shortly be delivering a public workshop over Zoom on Developing You.
Last week with the children returning to school it was interesting to see the contrasts of how they welcomed them back.
My daughter was thrust straight back into academia with an A’level mock the first day back, and yet my son also in 6th Form had a day of focusing on their well being culminating with a beer round a fire pit. I know which Welcome I would have preferred!!
Also in the press I saw one school put up balloons festooning the entrance and the classrooms, albeit a primary school, however who does not want to feel special.
How will you welcome your team back?
Welcome in itself is written as a smile, having the word as prominently on show as you can will be a nice touch.
We can also start to send welcome letters now or even welcome packs, any form of teaser campaign and above all an acknowledgement of how excited you are to see them face to face.
Top Tips to consider with your Welcome:-
Be understanding, there will be anxiety of what to expect which is why it is good to start talking now
Have some well being workshops talks in place to manage any uncertainties
Keep everyone informed of which Government guidelines have been implemented and what the office might look like on their return
Set up rotas if your space is too small and you can’t all be in the office at the same time
Engage now – the next few months have the conversation before employees return
Be flexible with how it will work and give people choice
Reflect and review as it will keep changing
For more ideas on the easing out of lockdown please do get in touch email@example.com
With the schools going back today, people are beginning to contemplate a return to the office. Leaders need to ask the right questions and begin to think how they want to use their space.
We want team members to have an experience and engage with the place in a new way. Do you have to associate the place with sitting at a desk. Will it be a social hub, with facilities that you need to host drinks, buffets and any form of get together. This new area could be a conference facility, spaces bigger for social distancing and large rooms without desks.
Social areas in offices are nothing new, however the change will be leaders will actively encourage time spent in them. Table football, pool and darts chances for individuals from different departments who may not have seen each other for a whole year to meet up.
The fixed desk might be old fashioned and the need to reconnect might mean switching every month.
Flexible working has worked and must be a pattern that everyone has the choice to continue with. The core hours of 9.00am to 5.30pm will be altered with people arriving at lunchtime and working in the evening, likewise the breakfast club could be the liveliest time of the day it will all depend on your culture.
The space can be used for well being events, encourage everyone to down tools and meditate, practise yoga or do a full on cardiac workout (air fresheners at the ready)!!! Lunch and learn can be so much more fun than a PowerPoint presentation, get departments to create board games of what they do, treasure hunts, book summaries the more imaginative the better.
We have been starved of opportunities to collaborate and connect spontaneously, so make this happen in the new world. Coffee and connect throughout the day, and with a new mix of people. Encourage this by providing creative tools such as white boards, post-its and most importantly good coffee.
Before everyone returns look at your space with “fresh eyes”, what would make the area more attractive and inviting. Watch the old classic “9 to 5” film with Dolly Parton where they reinvent the office space. If this is what you are aiming for ask employees to bring in house plants, photos and encourage a home from home atmosphere.
Theme your meeting rooms around your product or service, making spaces fun and connecting with your brand.
The place to start preparing is for Leaders to ask the key questions now…:-
How do you want to use the space?
How do you want to engage with it?
What are the multiple purposes of this space?
What rituals can you set up to make as many experiences as possible…?
When do you want to visit?
What will be sad is if the opening of office is dictated by leadership without buy-in from team members. This is an exciting time to reconnect and for your business to operate like it never has before, don’t be led by numbers or safe guarding, create an experiential new space.
For more ideas or for nuggets to facilitate a new space ideas session please get in touch with firstname.lastname@example.org.
The final push through lockdown could be our toughest job yet, knowing that freedom is within touching distance how do we keep on being resilient.
We wake up each morning and decide on the level of energy we wish to deploy. In the book “Feel the Fear and do it anyway” Susan Jeffers says we should use the pain to power continuum. If you see a line on a piece of paper with those two words, decide how near to pain you are and how near to power you are. We want to be near power however a poor nights sleep or a genuine illness might pull us towards pain. She says we have the choice and whatever we deploy at the start will set the tone for the day and potentially the week.
Our mindset is another conscious choice we make although we might have carried beliefs from childhood into adulthood which might not be helpful. Professor Carol S Dweck’s book on “Mindset”, explains we either have a fixed mindset or a growth mindset. If you were told as a child that you can’t sing, can’t draw or that you are poor at sport this is something you have decided to fix and lock in. These items we lock in are not good for our resilience levels. Also success can be deliberating, she explains often once something is achieved, people with a fixed mindset stop trying this is not good in an environment where we have no control and we need to continuously think of new ways to work and adapt.
The word resilient means for a person to be able to withstand or recover quickly from difficult situations. To know that resilience is about bouncing back what are the components that you need to work on to ensure that you do recover. If you imagine a table, it has four legs and a top, and without one of those vital pieces the table would feel unstable and fall. We need each leg of our resilient table to be firm and secure.
Leg One – Mental toughness – making decisions and using all your logical thinking to way up pros and cons and be aware of problems as they arrise
Leg Two – Physical energy – staying strong and to be able to attend several back to back virtual meetings still with a smile
Leg Three – Emotional balance – A support for others and ourselves the right level of empathy, and measured responses.
Leg Four – Social skills – Naturally adept at making others comfortable and comfortable in your own space.
Table Top – Sense of purpose – meaning to what you are doing, the core of who you are.
Create your own “Resilient Backpack”. If you were going on a hike you would pack a rucksack with essentials for the trip. We are still on the journey of lockdown and decide what you need in your resilient backpack, here are a few ideas:-
Identifying a dip in your resilience eg. which part of your table is unsteady or is it a mood that you can recognise as a sign. Anxious, antagonistic, defensive, snappy, withdrawn etc… We will all have our own indicators, the trick is to get to know yourself and know when something is becoming a pattern. Take something out of your backpack to make yourself feel better or work on a leg of your table, or make a choice to have a growth mindset.
Please do get in touch for a workshop on Being Resilient – email@example.com
A client last week shared a brilliant story about why they go to one Fish and Chip shop rather than another that is cheaper and closer to their home. It is all about their brand integrity and the product/service. The Fish and Chip shop only uses fresh fish never frozen, they are not the cheapest, however they have queues outside the shop. It made me think about what defines everyones business “quality of fish” and also how you engage with your customers during lockdown. This restaurant undoubtedly has returning customers due to the quality of their product, this ensures they have people returning.
We will recognise companies that have been imaginative during this time, changing their product or service and making it more accessible. Restaurants like Wagamama sharing their recipes and setting up an online cookery school. ASOS adapting their stock to accommodate the demand for casual clothing, this repositioning of their offering shows they understood the customers need.
Communication is key, the right level of messaging and the right tone. Even on shop windows the positivity of a simple message “opening soon” or the longer ones thanking everyone for their loyalty. Speaking to the hearts and minds of who you want to stay in touch with.
During the time out the companies who have made their products and services even better or adapted their offers will be recognised. I was predominately a learning and development business, with a coaching offering. nuggets is now an online coaching service with workshops. Recognising the need for learning and development to be more intimate and more immediate has lent itself far more to coaching, therefore I have adapted my services.
The lockdown has made it necessary for firms to engage with their customers in new innovative ways and prioritise their happiness. Loyalty schemes need to be personalised therefore even more data capturing and more artificial intelligence to understand what really will make their hearts sing.
The road ahead is still going to be long, however the more we take the time to stay true to our brand integrity eg. quality and communicate with our customers the more secure our businesses will be.
Please do get in touch if you would like nuggets to facilitate a brainstorming session on your key offerings and how you are communicating with your clients. firstname.lastname@example.org