Posted in Bite size learning, Change management, coaching, Emotional Intelligence, motivation

Who moved my…

We are all experiencing change which always involves loss.  We have lost our routine, office and the immediacy of our colleagues.  The stages of change are as follows:-

  • Shock/surprise – we all experienced this last week
  • Denial – the questions in our head was this really happening
  • Frustration – the realisation of what the restrictions would mean
  • Despair/Depression – the reality and enormity of the situation
  • Experimentation – this will be this week, trying to work differently
  • Decisions – further ahead we may well decide to work this way forever
  • Integration – the experimentation and decisions have all come together

These stages come from the Elisabeth Kubler-Ross change curve and whilst I have listed them very straightforwardly they possibly will not flow in this way.  We will go through every stage however we might move backwards and forwards and there will be no guide as to how long we stay on the change curve.

The book “Who moved my cheese…” by Dr Spencer Johnson explains change in a more human and emotional context.  There are four characters in the book which you can all identify with.  There are two mice with small rodent brains who do not over analyse change and ride with the times and move with the change.  The two little people in the story Hem And Haw over think the change and experience fear of it and the world of uncertainty.

Hem is frozen by change and will not change his behaviour or try new thinking.  At the start of last week I felt very like Hem myself, I could not see how my business could move forward and like a lot of people felt emotional and panicked by the circumstances.

The character Haw faces his fear and moves forward, which is what I did by the mid point of the week.  My business can adapt to the circumstances and my behaviour, thinking can experience new challenges.  This is the beginning of the changes I am making:-

  • I have advised all my coaching clients that we will continue our sessions using zoom and whilst we won’t have 2 hours face to face, we can still see each other for an hour, and more often which will be more beneficial.
  • My 90 minute workshops are a great way to boost team morale and can also be delivered over zoom.
  • nuggets is also opening a business book review club that starts this Friday at 10.00am with the first book being reviewed “Who moved my cheese…”

Please do stay in touch with nuggets and let us know how we can help you adapt with the change.  bev@nuggetsoflearning.co.uk

Read “Who moved my cheese…” this week and join us on Friday to chat through which character you were and how your initiatives and thinking are going.

You are invited to a Zoom meeting. 
When: Mar 27, 2020 10:00 AM London 
 
Register in advance for this meeting:
 
Posted in Bite size learning, Change management, Emotional Intelligence, Management, mindfulness, motivation

Sharing your office at home…

Running your own business and being based at home means we are ready for this phase of home working, but will it be the same?

At the moment I have a lovely office all to myself, I fear the invasion will begin with husband and children wanting to be in that space.  There will be no more lighting candles and having the radio on while I work.

My husband’s phone calls are so loud, the High Street will know the deal he is working on.  The 15 year old cannot work without food constantly being consumed.  The 17 year old is quite messy (she will hate me for saying that).  The clear desk policy will be hard to implement.

My ideas for making it work will be rota or finding new areas to work where we can all be happy with our own rituals.

Everyone in these crazy times has to be resourceful and as family we will work the desk and office space.

Top tips for working from home:-

  • Start the day by writing down what you want to achieve
  • Work out your best time for working
  • Clear the office of any distractions
  • Create the environment you want to work in – make it comfortable
  • Work in blocks – use the pommodoro technique
  • Reward yourself at the breaks with coffee…
  • Socialise with who is in the house at the same time – water cooler moments
  • Take a lunch hour – go outside (you would at the office)
  • Be disciplined about when you stop work (without a commute you might be inclined to work longer)
  • Keep work in a separate area to where you relax (no laptop on your lap while watching TV)

Please do get in touch if you would like any help or advice on home working bev@nuggetsoflearning.co.uk

Posted in Bite size learning, coaching, Emotional Intelligence, personal impact, Relationships

Learn to listen…

Julian Treasure’s TED talk is all about the quality of listening or the lack of it.

On average retention of listening is only 25%, as we make our own interpretation.  We make up patterns from the sound.  We also subconsciously apply filters as to what we want to listen to.

Treasure suggests we partake in a listening workout, train ourselves to pay attention:-

  1. Sit in silence for 3 minutes a day.
  2. Apply a mixer, how many channels can you hear, what are the different sounds around you.
  3. Savouring and enjoying some of the mundane sounds, the tumble dryer is a hidden choir that we don’t appreciate or truly listen to.
  4. Think about your positioning when you listen, are you being respectful to the person you are listening to.  Do you appear attentive and active in your physicality or are you too relaxed and therefore appear to only be passively listening.
  5. He says we should apply the following formula:-
      • Receive
      • Appreciate
      • Summarise
      • Ask

Treasure says “we live to listen, listening is the gateway to understanding”

Listening is a skill like any other and we need to practise and develop continuously.

Please do get in touch for a workshop on communication skills bev@nuggetsoflearning.co.uk 

Posted in Bite size learning, Emotional Intelligence, mindfulness, Stress management

True or False facts about stress…

Pressure mounts in all of us and most of the time it can be manageable, it is monitoring the point that it is not safe for our mental health.  We need to be aware of our own signs and symptoms.  They can fall into four categories or can be accumulative, that you experience a mental sign that then leads to physical symptom.  The four areas are as follows with a couple of examples:-

  • Mental – losing the ability to make decisions, not thinking logically…
  • Emotional – angry about small things, overly sentimental…
  • Behavioural – fidgeting, biting nails…
  • Physical – backache, headache…

What do we know and believe about stress? – See the following statements below and decide whether they are true or false

  1. Women are more prone to stress – True/False
  2. Stress and anxiety are the same – True/False
  3. Causes of stress are the same for everyone – True/False
  4. Anxiety disorders are the most common mental illness in the US – True/False
  5. Stress can have a purpose – True/False
  6. Medical Research suggests that up to 90% of illness and disease is stress related – True/False

The Answers:-

  1. True – Women are more prone to stress, they show more physical signs.  Men don’t escape stress although might not exhibit the signs as much as women.
  2. False – Stress and anxiety are not the same, stress is a reaction to a change in circumstances or environment and anxiety is a feeling of apprehension which can lead to stress
  3. False – Causes of stress can be very different, some individuals may thrive on the pressure of a deadline.
  4. True – Anxiety disorders are the most common mental illness in the US – they equate for 18% of adult population, approximately 40 million people.
  5. True – Stress does have a purpose – it releases our fight or flight mode, which as an adrenaline rush can improve our memory and as the brain is working harder can even create new brain cells.
  6. True – 90% of illness and disease is stress related, the most common GP visits are for the following:-
    1. Skin disorders, including cysts, acne and dermatitis.
      2. Joint disorders, including osteoarthritis.
      3. Back problems.
      4. Cholesterol problems.
      5. Upper respiratory conditions.
      6. Anxiety, bipolar disorder and depression.
      7. Chronic neurologic disorders.
      8. High blood pressure.
      9. Headaches and migraines.
      10. Diabetes.

For a workshop to understand how to manage pressure, please do get in touch bev@nuggetsoflearning.co.uk

Posted in Bite size learning, coaching, Emotional Intelligence, mindfulness, Relationships, Stress management

Extra day…

Often on a Time Management workshop I will ask delegates what they would do with an extra hour.  The answer they most want to give is sleep, however once we have refused that as an option they become far more creative.

This year 2020 is a Leap Year so this Saturday 29th February we will get an extra day, therefore we have 366 days instead of 365 days, however will we make the most of this opportunity.

Very old fashioned concept was that this was the only day women could propose marriage, however as this can happen at anytime during the year, what can be unique about your extra day.

Values drive our behaviour so if we want it to really count think about what matters most in your world.  This may well start with the people that matter most in your life.  Don’t stop there, we could do what we always do with them or we could think what else do we value and what do we want to do with their time.

Identify core values and then think about what activity you can do on Saturday that connects with those.  Only select 3 from the list below, be realistic and think about who you want to be with (the list is limited so add your own ideas for core values):-

Achievement

Authenticity

Balance

Community

Change

Enthusiasm

Family

Happiness

Innovation

Kindness

Recognition

Wisdom

Examples of how values can lead to activities:-

  • Happiness – going back to somewhere that made you feel really happy
  • Wisdom – visiting something cultural and learning new facts
  • Change – meeting new people, going somewhere different

Have a great Saturday and let me know what you did with your extra day?

Please do get in touch for a workshop on any management or leadership topic bev@nuggetsoflearning.co.uk 

Posted in Bite size learning, Emotional Intelligence, motivation, personal impact

Shaping your values…

Organisations create values at team builds or a leadership team impose them on employees.  The most effective are the ones designed by key members of an organisation, it is not an HR initiative or purely Director level.  A selection of people at all levels with the view to reaching a consensus will give you a good standpoint of your culture.

If the group work with a structure the Values can reflect the heart of your culture if you take the time to think where they are positioned.

  • Core – select a core value that is the cornerstone of your culture.  For instance “the HP way…”   or Apple’s “Think different…” A key message that gets across all you want to achieve but has a core value message within it.  This may well be the fact you support an environmental issue or education for others.
  • Aspirational – to choose something that you wish everyone to aspire to and will lead the company in a new direction.  Examples “we are innovative” or “dedicated to our clients and our service”
  • Permission to play – a value that reflects how you work with each other, the minimal behavioural standards you expect.  Integrity is possibly the most common.
  • Accidental – you can often fall upon a value in the way the culture of your company has evolved.  This can be unique to how you all work with each other and can reflect a personality of the business.  “Cool”, “Warm”, “Exciting” or “Iluminating”. It may well have been identified from client feedback.

To reflect your values ensure that they are authentic that you style them out.   A common value is “professionalism” this might mean not a frivolous culture, an organisation to be taken seriously.  Therefore professionalism means acting it out all the time, good dress code, no eating at desks and being on time.

To embed your values is not about having them on mugs in the kitchen, it is about making them come to life at recruitment, induction and regular one to one meetings.  Customer satisfaction should be measured against your values.  Whilst the mugs and visuals keep them fresh in peoples minds it should be played out on a daily basis.

Please do get in touch for a workshop to put values in place bev@nuggetsoflearning.co.uk

Posted in Bite size learning, Decision Making, Emotional Intelligence, Leadership, Relationships

Thinking about unconscious bias…

Unconscious bias the deep seated prejudices we all carry around that can affect how we treat people.  We use them automatically, unintentionally and unconsciously.

For a recent workshop I created the following two case studies which I am sure everyone can relate to.

Scenario 1

Line Manager conducts regular one to one sessions with his team members. He has different approaches to different people, and a lot of the team are beginning to feel uncomfortable with his style.

They have been talking at break and have heard that some individuals are asked to share their diary scheduling of work.  He wants very detailed analysis of how they work and what they work on.

Other individuals he just asks for the end result and seems delighted with the progress.

  • What will you do as a team?
  • What will you do as an individual?
  • What bias is the Manager demonstrating?
  • Has this ever happened to you and how did you deal with it?

Scenario 2

You are in a Client meeting and you find it hard to contribute, there are very vocal characters and your voice does not seem to be heard.

Recently a decision was made based on a consensus around the table, which you know is not the right way to move forward.  You have evidence to share as to why the approach would be wrong however you feel uncomfortable sharing with such a strong group.

  • What are you going to do?
  • Is this a situation you can relate to?
  • What bias is being demonstrated at this meeting?
  • What as an organisation can you do, to improve the format of meetings?

Please do share your thoughts with me bev@nuggetsoflearning.co.uk