Working with Clients at the moment I get asked how to make one to ones as effective as possible now they are over Zoom.
- Do I need to have them more often?
- Can I do them over the phone instead of Zoom?
- Do I prepare the agenda?
- Do I need to give a summary?
With most people working from home, one to ones need to be more often. You possibly followed a best practice guideline of one hour once a month, however in this climate, fortnightly will be better with a timing of 30 minutes.
Zoom is a great tool for one to ones as the intensity of just two faces does give you a clear insight as to how the person is feeling. They might well convey some leakage in their body language which you would not spot on the phone. However with Zoom fatigue being the current buzz phrase it is perfectly understandable that many may have had enough of the video conferencing. As a leader suggest a combination of one by phone and one by Zoom.
The one to one session should always belong to your team member so therefore it is their agenda. However it is good to provide a template that gives them an idea of what to prepare. Currently we will have items in there that would not normally have been in there before, such as well being of working from home. The template can be really simple with some headings as below:-
- Current workload
- Up and coming projects
- Well being of working from home
- Achievements and wins
It can even be as simple as Past/Present/Future, the most important thing is that they steer the meeting and that they come prepared.
Your job is to summarise what was covered, in simple bullet points, so that you can track their performance. You also have shown that you have listened and demonstrated support.
As a leader don’t committ any of the following common mistakes:-
- Cancelling the one to one
- Allowing interruptions
- Setting the agenda and owning the one to one
- Doing most of the talking
- Taking the problem away from some-one
- Not inquiring about feelings
- Delivering unclear messages, unclear coaching and unclear instructions
- Running out of time
- Assuming your one to ones are effective
Embrace getting to know your team better and Zoom is a great for intensity, intimacy and confidentiality. During this time you can get to know your team really well.
Please do get in touch if you would like one to one coaching with nuggets firstname.lastname@example.org