When information needs to be given quickly, there is no better way than by email. Unfortunately, with the benefit of speed come some problems that are not always predictable. Employees need to all be consistent in the way they engage with email and ensure that it is true to the values of the organisation.
Overall you should lead your in-box rather than be led by it.
How to take control?
- Book an appointment with it
- Ring fence the time you spend on the email
- Create 3 subfolders and put a #before the title so that they stay at the top
- #Waiting for
- #Read review
- Take the alert off, so you choose to go in, not “it” inviting you
- Remember email is not a to-do list
- email is “real” work integrate it appropriately
- The signature should be clear and accurate and all communication devices
- Take action immediately where you can
- Unsubscribe there and then
- Be realistic – zero in-box does not work for everyone
“Anyone with an inbox knows what I’m talking about. A dozen emails to set up a meeting time. Documents attached and edited and reedited until no-one knows which version is current. Urgent messages drowning in forwards and cc’s and spam” – Ryan Holmes