Posted in Bite size learning, Decision Making, Management, mindfulness, Stress management

Making email work for you…

When information needs to be given quickly, there is no better way than by email.  Unfortunately, with the benefit of speed come some problems that are not always predictable.  Employees need to all be consistent in the way they engage with email and ensure that it is true to the values of the organisation.

Overall you should lead your in-box rather than be led by it.

How to take control?

  • Book an appointment with it
  • Ring fence the time you spend on the email
  • Create 3 subfolders and put a #before the title so that they stay at the top
    • #Action
    • #Waiting for
    • #Read review
  • Take the alert off, so you choose to go in, not “it” inviting you
  • Remember email is not a to-do list
  • email is “real” work integrate it appropriately
  • The signature should be clear and accurate and all communication devices
  • Take action immediately where you can
  • Unsubscribe there and then
  • Be realistic – zero in-box does not work for everyone

“Anyone with an inbox knows what I’m talking about.  A dozen emails to set up a meeting time.  Documents attached and edited and reedited until no-one knows which version is current.  Urgent messages drowning in forwards and cc’s and spam” – Ryan Holmes

For a 90 minute workshop on making email work for you, please contact bev@nuggetsoflearning.co.uk for more courses tour our website www.nuggetsoflearning.co.uk

Posted in Bite size learning, Goals, Leadership, Management

Objective setting…

“What gets measured gets done…” Tom Peters

Objectives setting should be seen as an important exercise and not just an unnecessary layer of bureaucracy.

The scene needs to be set that everyone is involved and that they set their own objectives. Everyone needs to “Begin with the end in mind” – Stephen Covey, what do you want to achieve and how will you feel if it happens.

You need to get excited at the direction the objective could take you in. This will occur by taking an inside out approach, already imagining “What will be happening…?”

Also to understand the relevancy of the objective you need to reverse the psychology “What won’t be happening if I don’t set this objective?” This tells you whether it was realistic in the first place.

Stretch objectives takes us just a little further from our comfort zone this means we appreciate and value the effort to achieve. Setting an easy objective leads to complacency and does not move our performance within an organisation.

Objectives provide a story and a history of progression without them it is a book without chapters.

Please visit our website for more workshops www.nuggetsoflearning.co.uk

Posted in Emotional Intelligence, Leadership, Management, Relationships

Knowledge Vs Wisdom

Knowledge is knowing that a tomato is a fruit and wisdom is knowing that it does not go in a fruit salad.

Knowledge is your IQ (intelligence quotient), your data and facts that you have acquired.  Wisdom is your EQ (emotional quotient), the application and , how well you do something and it is appropriate.

Therefore going into leadership we need more wisdom than knowledge and we must not be intimidated by millennials with bags of current knowledge.  Wisdom is maturity of the mind, knowing what works and what does not work.  As parents we can steer our children’s behaviour by dipping into our wisdom far more than knowledge.

  • Knowledge is knowing how to manage your money by budgeting, spending and saving
  • Wisdom is understanding how money impacts the quality of your life and your future

If you were to use knowledge vs wisdom as an equation to everything you do as the example above demonstrates, you can evaluate the knowledge accumulation.  Where will knowledge take you and how will you apply it.  We sometimes do tasks for the sake of doing them, recording expenditure is a good example.  If you never apply any wisdom to the sums recorded you will not have used knowledge and wisdom as a formula.

Knowledge is a tool, and wisdom is the craft in which the tool is used

Leadership is leaning far more towards wisdom, applying and just knowing whether something is right or wrong.  Past life experiences will determine whether an individual is taking the best path.

Knowledge is knowing what to say and Wisdom is knowing when to say it.

For a leadership workshop please do take a tour of website www.nuggetsoflearning.co.uk  and contact bev@nuggetsoflearning.co.uk 

Posted in Bite size learning, coaching, Emotional Intelligence, Leadership, Management, personal impact

Behaviour Vs Attitude…

We can only comment on what we see, not what we think is driving behaviour. So an example would be:-

Alice always appears very unhelpful when people enter the department, she never welcomes anyone.

We could make an assumption that she has a bad attitude. However we must only give feedback on the observable. Our personality is made up of values, skills, beliefs and attitudes we have collated to be our unique self.

Alice needs feedback on just behaviour that we can see:-

Alice I have seen that every time anyone enters the department you never look up, you never make eye contact with them or say anything”

 We would hope that Alice might explain, she hates being at the front desk, she has always been shy, she did not realise it was a requirement or she said sorry and was keen to do it differently.

Think about the balance between a behaviour and an attitude, what is behind and what is driving it. You often notice more when some-ones behaviour is not in sync with their usual demeanor.

A very handy mnemonic to keep you on the right track (“SBI”):-

S – Situation – what can you see happening?

B – Behaviour – what are they doing, only observable?

I – Impact – what do they think could be the impact of this behaviour?

It is always better if an individual can self assess their behaviour, no-one likes to be told where they are going wrong.

Please do get in touch if you would like your team to have a workshop on feedback.

www.nuggetsoflearning.co.uk

and contact bev@nuggetsoflearning.co.uk

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Posted in Management, mindfulness, Relationships, training

There is no easy way…

 

Everyone is looking for an easy way to manage their email which now is the biggest drain on everyones time.

In 2007 employees of Google gathered to hear Merlin Mann a rising star in the personal productivity movement.  He explained his system called”Inbox Zero”, it was incredibly straightforward.  People get into bad habits with email and check them constantly and get anxious about what they are saying and then do little or no action.  They pile up as does the stress levels. Mann’s concept was simple, everytime you visit your in-box you should process it to zero.  Decide what action each message requires – a reply, an entry on your to-do list, or just trash it.  Then close your in-box and get on with living.

In-box Zero spawned countless blogs along with videos of people proudly sharing their empty in-boxes.

The irony was the Inbox Zero did not bring calm in fact it brought more anxiety.  Some interpreted Inbox Zero that every email needed a reply which meant more time in their in-box.  Others got obsessive on the whole empty concept so ended up checking more than before.  The super efficiency also ironically meant by processing more emails you received more emails.

Two years after his Google talk Mann signed a contract for a book on InBox Zero.  The book missed its publication date, then after a further two years Mann announced he was cancelling the project.  He realised he was missing morning after morning with his three year old daughter to please a book editor.  Mann said “If you are just using efficiency to jam more and more stuff into your day…well, how would you ever know that that’s working?”

There is no easy way and the whole idea of personal productivity means that it is personal to you.  Systems need to be tweaked and adapted to work for you.  Suggested ideas:-

  • No looking at emails after 6.00pm
  • Book an appointment with your email
  • Ring fence the time you spend on the email
  • Create 3 subfolders and put a # before the title so they stay at the top
    • Action
    • Waiting for
    • Read review
  • No looking at email before 9.00am
  • Take the flag off so that emails don’t interupt you

We need to lead emails and not them lead us, create rituals that fit in with your life and relax that you don’t have to know everything all the time.  Responding too soon might not be the best response.

My husband on Friday night replied to an email which is unusual as the phone normally stays on the hall table until Monday.   The client responded by calling him on Saturday morning.  The intrusion into the weekend was a surprise, however only as a result of his own actions.

The final word should be Mann’s  on Inbox Zero and it is the most profound “Email is not a technical problem.  It’s a people problem.  And you can’t fix people”.

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Posted in Goals, Leadership, Management, training

The value behind your goals…

 

“To live is to choose, but to choose well, you must know who you are and what you stand for, where you want to go and why you want to get there.” Kofi Annan

You want to set goals and be focused about the year ahead, however where do you start.  Business will guide you towards the SMART goals which even before you have put pen to paper you feel disheartened.

Think about what is behind the goal what really makes you work towards them and why do you want to achieve them.

Values drive our behaviour so if before goal setting we selected the values we want to focus on we may stand a greater chance of reaching the goals.

We have so many values in place as they make up our personality.   Select 10 and write them down have a look at what they are saying to you.

  1. Happiness
  2. Success
  3. Fun
  4. Authencity
  5. Friendship
  6. Recognition
  7. Trust
  8. Passion
  9. Change
  10. Energy

There might be some that are similar or some that are really saying what the year is going to be.  The next step is to just select 3 from the list and see what they are saying about 2017.

  1. Change
  2. Energy
  3. Recognition

These values can then underpin a goal and steer it to make it happen.

  1. The business to change from being product led to client focus.
  2. We will be targeting new and existing customers with more vigour and energy.
  3. By the end of 2017 we want to have received an award for our client services.

To make the goal more robust write it down as follows and answer the following questions:-

GOAL:- Business change to product led to customer focus

Date to be achieved:- December 2017

  • Why do you want to achieve this goal?
  • What is holding you back currently?
  • How are you going to accomplish this goal?
  • What will be your reward to celebrate achieving the goal?

If 2017 were all about energetic, change and recognition it gives you the push to challenge every piece of work and attitude to make it happen.

From a personal perspective you could set 3 new values each month on the goals you wish to achieve.

  • January 2017 = Focused, energetic and enthusiastic

The most important thing about goal setting is to enjoy it!!

Please do contact bev@nuggetsoflearning.co.uk for a workshop on goal setting.

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Posted in coaching, Management, training

Empowering you…

 

We put together five workshops which form the basis of how to work with a client when coaching.  Coaching is about evoking change within an individual, empowering them to take charge of their own destiny.

The five topic areas can also be used when managing a team member, to re-engage with them.

Take stock – evaluate how are you currently working

  • Look at the roles that you have in life – how many hats do you wear?
  • Create a pie chart to see where you are spending your time and another to see where you want to spend your time

Set goals – what do you want to achieve

  • Identify 2 or 3 goals
  • Be realistic as it must be motivating and not demotivating

Boost your power – new rituals and habits

  • Identify your routines that work and don’t work
  • Achieve 3 things a day that make the biggest difference each day

Clear the decks – identify relationships/tasks that do not add value

  • Map out peole that make you feel good and others who drain your energy
  • Identify tasks that are rework

Get confident – find your authentic self

  • Being you and enjoying being you

 

Please do contact nuggets to deliver the “Empowering you”workshops or receive a handbook of how to work through them.

bev@nuggetsoflearning.co.uk

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