Posted in Bite size learning, coaching, Emotional Intelligence, Leadership, personal impact, Relationships, Stress management

Star quality in leadership…

Why do some leaders lead well and others fail? What do we mean when we talk about “real” leadership?

The “real” components are the ability to listen not just with your head but your heart as well. To be empathetic and not sympathetic. Finding the perfect assertion level that does not tip into aggression. Reading all situations with clarity and acting decisively, independently and most importantly with grace.

Understanding what makes us sad/mad and glad is the same for our colleagues, clients and family. Emotions shape our behaviour and determine whether we are sad/mad or glad. They have the ability to guide you on the most important decisions in life so there is an economy attached to our emotions.

The star quality within Leadership is that key ability to read the signals and understand your own emotional intelligence and of others.

If emotional intelligence is the star quality and the part of leadership that makes us real what is it.

The rational brain your prefrontal communicates constantly with your emotional centre the limbic, helping you to form judgements and make choices. If you imagine this is like a broadband connection between the two centres and it is critical for the development of your emotional intelligence. If you imagine we have an experience (prefrontal) passes (limbic) to give you an emotion the two connect regularly and you learn from the emotions you have used in the past. You effectively accumulate emotional capital (experiences that have either made you sad/mad or glad).

Martyn Newman describes New Leaders as Emotional Capitalists which is the name of his book. Daniel Goleman first brought emotional intelligence to the business world in 1997, however Newman’s book gives it the commerciality that was sometimes lacking in the work of Goleman. By understanding your emotional intelligence it will help in all areas of your business not just your own personality, it will link to revenue and sales.

To find your star quality in leadership, simply book onto one of our workshops:-

Developing Emotional Intelligence
Date:- Thursday 29th April 2021
Time:- 10.00am (90 minutes)
Cost:- £40 per person per workshop
To book a place, please email bev@nuggetsoflearning.co.uk
All the details of the workshops are in the brochure just hit the link below:-
https://lnkd.in/dFHyR57

Posted in Bite size learning, Change management, Leadership, Management, Stress management

Thinking about your Welcome…

Last week with the children returning to school it was interesting to see the contrasts of how they welcomed them back.

My daughter was thrust straight back into academia with an A’level mock the first day back, and yet my son also in 6th Form had a day of focusing on their well being culminating with a beer round a fire pit. I know which Welcome I would have preferred!!

Also in the press I saw one school put up balloons festooning the entrance and the classrooms, albeit a primary school, however who does not want to feel special.

How will you welcome your team back?

Welcome in itself is written as a smile, having the word as prominently on show as you can will be a nice touch.

We can also start to send welcome letters now or even welcome packs, any form of teaser campaign and above all an acknowledgement of how excited you are to see them face to face.

Top Tips to consider with your Welcome:-

  • Be understanding, there will be anxiety of what to expect which is why it is good to start talking now
  • Have some well being workshops talks in place to manage any uncertainties
  • Keep everyone informed of which Government guidelines have been implemented and what the office might look like on their return
  • Set up rotas if your space is too small and you can’t all be in the office at the same time
  • Engage now – the next few months have the conversation before employees return
  • Be flexible with how it will work and give people choice
  • Reflect and review as it will keep changing

For more ideas on the easing out of lockdown please do get in touch bev@nuggetsofleanring.co.uk

Posted in Bite size learning, Change management, Emotional Intelligence, mindfulness, Stress management

Keep being Resilient…

The final push through lockdown could be our toughest job yet, knowing that freedom is within touching distance how do we keep on being resilient.

We wake up each morning and decide on the level of energy we wish to deploy. In the book “Feel the Fear and do it anyway” Susan Jeffers says we should use the pain to power continuum. If you see a line on a piece of paper with those two words, decide how near to pain you are and how near to power you are. We want to be near power however a poor nights sleep or a genuine illness might pull us towards pain. She says we have the choice and whatever we deploy at the start will set the tone for the day and potentially the week.

Our mindset is another conscious choice we make although we might have carried beliefs from childhood into adulthood which might not be helpful. Professor Carol S Dweck’s book on “Mindset”, explains we either have a fixed mindset or a growth mindset. If you were told as a child that you can’t sing, can’t draw or that you are poor at sport this is something you have decided to fix and lock in. These items we lock in are not good for our resilience levels. Also success can be deliberating, she explains often once something is achieved, people with a fixed mindset stop trying this is not good in an environment where we have no control and we need to continuously think of new ways to work and adapt.

The word resilient means for a person to be able to withstand or recover quickly from difficult situations. To know that resilience is about bouncing back what are the components that you need to work on to ensure that you do recover. If you imagine a table, it has four legs and a top, and without one of those vital pieces the table would feel unstable and fall. We need each leg of our resilient table to be firm and secure.

Leg One – Mental toughness – making decisions and using all your logical thinking to way up pros and cons and be aware of problems as they arrise

Leg Two – Physical energy – staying strong and to be able to attend several back to back virtual meetings still with a smile

Leg Three – Emotional balance – A support for others and ourselves the right level of empathy, and measured responses.

Leg Four – Social skills – Naturally adept at making others comfortable and comfortable in your own space.

Table Top – Sense of purpose – meaning to what you are doing, the core of who you are.

Create your own “Resilient Backpack”. If you were going on a hike you would pack a rucksack with essentials for the trip. We are still on the journey of lockdown and decide what you need in your resilient backpack, here are a few ideas:-

  • Favourite music
  • Friends
  • Books
  • Favourite meal
  • Walking
  • Running

Identifying a dip in your resilience eg. which part of your table is unsteady or is it a mood that you can recognise as a sign. Anxious, antagonistic, defensive, snappy, withdrawn etc… We will all have our own indicators, the trick is to get to know yourself and know when something is becoming a pattern. Take something out of your backpack to make yourself feel better or work on a leg of your table, or make a choice to have a growth mindset.

Please do get in touch for a workshop on Being Resilient – bev@nuggetsoflearning.co.uk

http://www.nuggetsoflearning.co.uk

Posted in Bite size learning, Change management, coaching, Emotional Intelligence, Stress management

In the “Grip”…

This is the terminology for being out of character, not quite ourselves and it comes from Myers Briggs, the personality self assessment tool. The expression seems so apt at the moment as we are all drifting into being “In the Grip”.

What does it actually mean and what does it look like to us all individually?

In a nutshell it is the version of ourselves that puzzles us, we can feel irrational, out of control, unstable or even just a little crazy. These temporary episodes at the time literally grip us, however we have to recognise that they are actually healthy and demonstrating our adaptability.

This side of character is most likely to occur during times of stress, fatigue and illness.

The first step to moving out of the grip of these out of character behaviours is to perhaps identify times when we our feeling naturally ourselves and when not.

  • What are you like when you are most yourself? – what qualities best describe you or define you? examples might be – optimistic, careful with details, concerned about others or future orientated
  • What are you like when you are not yourself? – how are you different to your usual way of being?
  • What aspects of your work are most satisfying?
  • What aspects of your work are most disatisfying?
  • How do you typically deal with chronic stress?
  • What new things have you learned about yourself as a result of out of character experiences?

My own personal example is as recent as Friday. My normal disposition is to be very positive and optimistic and to be more future orientated. I recognised signs of feeling a bit despondent so decided to cheer myself up by buying a new outfit which normally would be quite a good idea. In the past this would be a trip to shops and visualising where I would wear the outfit in the future. However during lockdown this meant shopping on line, I got locked “in the Grip” there was too much choice and I found it really hard to visualise. Came out with an outfit, missed the detail aspect now have an outfit on the way to my niece as did not change the delivery address from Christmas.

One of the main reasons we get locked in the Grip is down to energy levels. We are awaiting news about lockdown being lifted however my advice is to still maintain good energy levels so whatever the news you don’t behave out of character. Set your own agenda and don’t be influenced by “stuff” you can’t influence.

Please do get in touch bev@nuggetsoflearning.co.uk

http://www.nuggetsoflearning.co.uk

Posted in Bite size learning, coaching, Emotional Intelligence, Leadership, mindfulness, motivation, Stress management

Mental & Physical Rhythm…

As a coach I am always keen to steer my client towards healthy habits, rituals and routines. These are normally behavioural choices and not necessarily centred around physicality.

Last week I heard a talk by Dr. Zarrin Shaikh about the importance of well being from the cardiology perspective. Dr Shaikh qualified as a Doctor and for many years worked on the frontline of NHS in cardiology.

She is now focusing on lifestyle cardiology, prevention of heart disease. She shared a great mnemonic “Fresh” which is something I will share with my clients:-

F – food

R – relaxation

E – exercise

S – sleep

H – honesty

The last letter H for honesty is about your own self awareness about whether you are being kind to yourself. The four other categories are great pillars for life and well being which we need to track continuously.

In my coaching sessions during lockdown I have been advocating rituals, like having a break at the same time each day, beginning and closing the day at the same time. During her talk Dr Shaikh confirmed that biological patterns are really important.

A recent conversation with a Leader who shared the need for her team to get into a rhythm with each other. Remote leadership is hard but the more rituals you can put in place the more likely your team will get in sync with each other. I have a client every Monday at 9.00am and I love the discipline of an appointment at the start of the week.

Journalling is a ritual I do everyday to review and assess my development. I set out what I want to achieve each day and take great joy in highlighting tasks accomplished. I have a break in the morning at the sometime each day. Think about how you can create your own rhythm mentally and physically, is it the right beat and volume, and is it sweet to your ears.

Please do get in touch for a coaching session bev@nuggetsoflearning.co.uk

http://www.nuggetsoflearning.co.uk

Posted in Bite size learning, coaching, Emotional Intelligence, Goals, Leadership, mindfulness, motivation, Stress management

Finding a purpose…

We set our agenda whilst working from home so therefore each day we set the path of intent. Find a purpose in everything you do, from a micro level to macro level.

Having a purpose is liking having a compass in your head. You know for the day the direction you are heading and therefore you set off with a good mind set.

Write down each day what your overall purpose will be and then look to the tasks that connect with that overall purporse.

Example:-

Overall purpose – To write and submit a report

  • Map out a plan
  • Collate research
  • Start the report

Alternatively if you decide your purpose for the day is to be healthy, think of all things you can do that connect eg. eating well, exercising and going to bed early.

When we have decided on our purpose, achievement follows closely and underpins motivation.

Ideally if you have purpose at a macro level you have a clear idea of why you do what you do everyday it make is much easier to set tasks at a micro level.

Ask yourself key questions to discover your overall purpose:-

  • What are you trying to achieve in life?
  • What are your strengths?
  • What are you selling/or giving others?
  • What story are you telling?

Start to get inquisitive about why you do what you do? Having a clear purpose even when conducting the smallest of tasks is a sign of healthy mental well being.

Decide what is going to be on your agenda tomorrow set the compass and find your purpose…?

bev@nuggetsoflearning.co.uk

Posted in coaching, Emotional Intelligence, mindfulness, personal impact, Relationships, Stress management

Speaking to yourself as you would to a friend…

I recently reviewed the book “The Kindness Method” by Shahroo Izadi who explains how harsh we are on ourselves. She says you would not be that fierce with a friend so why are we with ourselves. This morning I came across this story which completely reinforces her theory.

In his book, Feeling Great, Dr. David Burns recounts a conversation with a carpenter, Frank, who was painting his house. One day, upon returning home, Dr. Burns noticed a change in Frank’s usually sunny disposition and asked if he was feeling alright.

“I’m getting old,” he confessed, fighting back tears. “My body won’t be able to keep up the same pace for much longer. I’m worried that I might not have enough money to support my wife and me when I retire. “I’ve never accomplished anything meaningful or significant in my life.”

Feeling bad for Frank, Dr. Burns asked if he could try something helpful called the double standard technique.

Here’s how he describes it,

“When we’re upset or fall short of our goals, we tend to beat up on ourselves with harsh criticisms. But if we were talking to a dear friend with the same exact problem, we’d do so in a far more compassionate, supportive, and realistic way. Once you’re aware of this, you can ask yourself if you’d be willing to talk to yourself in the same compassionate way you’d talk to a dear friend.”

After asking what he would say to a friend in his position, Frank replied that he would remind that friend that he and his wife would have a decent retirement and be fine even if he decided to retire someday. Moreover, he would assure his friend that he had never once received a complaint about his work, not even once, nor had he ever cheated anyone—and that’s as meaningful as it is significant.

Much to Frank’s surprise, his sadness wasn’t caused by his age, nor his fear of financial hardship come retirement, but rather, his negative thoughts.

The story resonates for the times we are in at the moment we all need to be kind to each other and give more feedback than usual. We need to give authentic praise that has true value within it. Say what the person has done well, but substantiate with evidence and make it specific to that individual. Most importantly try giving yourself some value based praise, we all need a boost.

Please do get in touch with nuggets for a short workshop or coaching by contacting bev@nuggetsoflearning.co.uk

Posted in Bite size learning, Stress management, Time management, training

Eat that frog…

Eat that frog … and fight procrastination, the book by Brian Tracy, gives really practical steps as to break free from limiting patterns of behaviour:-

  • Be clear about what you want to achieve
    • How much money do you wish earn a month?
    • How much is guaranteed income?
    • Do you know how much money comes in and out?
    • What do you cost a day?
    • You must value your time and others will to…!
  • Remember why you are doing what you are doing
    • Photos of your family
    • What is the money for…?
    • Give the dream a number…!
  • Break it down
    • Bite size chunks – never eat a banana whole
    • The next action is – keep the momentum
  • Everything has a deadline – impose it
    • Give everything a date
    • Remember accountants have fines
    • Make the deadline public
  • Be serious
    • Work at the best time for you
    • Be in the zone – focus
    • Be serious about yourself and others will be as well
  • Plan in advance
    • What do you want to achieve each day?
    • Decide on a start and end date
  • Be tough
    • Book time with yourself
  • Just do it
    • Eat that frog – always best to swallow whole if eating a live frog
    • Remember to grade your tasks – A/B and C’s
    • C’s rarely get done – that is OK

Go on “Eat that Frog” today

Posted in Bite size learning, Leadership, Management, mindfulness, motivation, Stress management

The “New” Normal…

The “new” normal for me is now normal and will be for a very long time. My challenge now is how to make it work for me.

Looking at how my home office, do I need to invest in some new equipment.

In order to help me work my “normal” I researched some statistics on how a group in the UK have been adapting.

The statistics are UK findings based on 1,016 respondents working full-time remotely.

• 59% of UK employees working different hours than they used to

This statistic came as no surprise as you are working around your home life and you have no commuting. The positive that can be taken from this figure is that you can work when it is your prime time, when you can work to your optimum and get the best out of yourself.

The negative to this figure, we are all available and at home so we have been contacted at odd times of the day. If you are going to continue to work from home, then set some boundaries as a team as to when to communicate and when not to communicate. Having consensus on some core hours will not single out any individuals and also won’t lead to competitive behaviour.

• 62% rely on workplace tech to stay connected

This might be an investment area for many. How good is your Broadband is it time to source a new provider. Is it worth investing in Zoom so that meetings can be longer than 40 minutes or as a team is it better to be with Microsoft Teams.

• 36% are having fewer meetings

Although this seems like a statistic we should be applauding we need to ensure that this is not a breakdown of communications. Ensure that all your team members feel as connected as possible. Although we are all suffering from several video conferencing meetings, check whether a simple phone call works. Going forward as your normal make sure your meetings are no longer than an hour and you have an agenda or purpose for all the ones you attend.

• 30% say they are starting their working day earlier

• 27% are working later in the evening

For me going forward I am more than happy to start the day earlier, as my brain and energy are so much better in the morning and I don’t have a commute currently or a school run. The second percentage I am only going to let happen occasionally with a specific deadline, it will not become a habit.

• 31% say they are working from a desk 

• 35% from a dining/kitchen table

• 20% from their sofa 

• 5% work from their bed

The environment and set up you work in, can have a direct correlation to how effective you are. Your office set up needs to work for you and also needs to inspire you. Simple top tips, put your desk in the window or sit somewhere with a view.

Most importantly have a good desk/table and chair. One Client I work with has had to visit a chiropractor due to bad posture, incurred from more sitting down in their career than ever before.

My action is to paint my office – freshen it up (will work wonders for me psychologically). I can’t get out to Clients so make my space work for me.

• 45% challenges from enforced remote working are self-discipline 

Set deadlines for yourself and book appointments for certain tasks. Committ to yourself and follow a realistic daily to-do list.

•23% “feeling like I can’t switch off” 

When it is your own business it is hard to walk away, mentally and physically. The only way with my “normal” is to book time off. Companies will be encouraging everyone to take holiday now. When you have your time off do something completely different to your day job.

I am signing off now to book my holiday and paint the office.

Please do get in touch to book a workshop – bev@nuggetsoflearning.co.uk

The “new” Normal – one hour over Zoom for £100

Posted in Bite size learning, Management, mindfulness, motivation, Stress management

Zoom fatigue, how to combat it…?

Zoom fatigue is a new saying in our new world of working. For the first time we are forced to focus more intently on each other. In a conference room we can whisper to a colleague, day dream and look out the window. On Zoom we are there on the screen absorbing information and looking out front. This constant gaze does not allow or accommodate peripheral vision.

We have all see the Zoomers who can’t do it, they fidget whilst on the call, their eyes are drifting to their phones or they are checking their emails. Everyone can see their straying eye contact and their lack of focus and can be as exhausting to watch as you demonstrate exemplary focus.

The secret is to relax and enjoy the conversation, make eye contact with the person speaking and forget you are on video. The more consciously you are aware of the video and focus on yourself the more you will lose the flow of the chat.

Make notes, this is not rude it shows you are engaged and genuinely interested in what the person is saying and it helps with your concentration levels. Paper and pen is better so that there is no clicking or other screen involved.

Everyone has had a play with the fun backgrounds, however this is extra visual stimuli. The plainer your background the more concentration you will get from your Zoomers.

Be comfortable with each other, make a consensus all screens/no screens so that everyone is in the same boat. We are in it together.

Social events on Zoom can be exhausting if they are a mass free for all. By having a facilitator or some fun exercises does give the call a little more structure. We all might be quizzed out, however they are more successful than a free for all.

Overall if you are totally Zoomed out, why not go back to using the phone for the odd piece of communication, it might be just as effective.

Top tips for Zooming

  • Don’t multi task
  • Put your phone out of sight
  • Turn off the tabs on your computer so the only screen visible is Zoom
  • Have a clear desk – your eyes will drift
  • Make all Zoom calls one hour maximum
  • Agree as a group to have screens on or off – consensus
  • Encourage simple backgrounds or all go for the same one
  • Decide whether the call needs Zoom
  • Ensure that socials have some form of structure
  • Make notes
  • Relax and enjoy
  • Make eye contact with person speaking
  • Forget about the video

Please do get in touch for workshops with your team or coaching for yourself bev@nuggetsoflearning.co.uk