Posted in Uncategorized

Journey of on-boarding…

With so many new starters beginning their working lives virtually we need to ensure that you have a really good structure to your on-boarding.

Journey of on-boarding
  1. Clarity

Before they even take the position are they absolutely clear about what it involves do they have total clarity. Do they understand the “Overall Purpose” of the organisation and more specifically as an individual do they know the answers to the following questions:-  

1.What am I here to do?

2.What do I have at my disposal to do it?

3.What do I need to know to succeed?

4.Who are my key stakeholders?

5.How am I being measured?

6.What behaviours are rewarded in this culture? What behaviours are looked down upon in this culture?

As an organisation you will need to share the vision for the role not just the company vision. Can you put into one paragraph the overarching problem the person is being hired to solve or overall objective. Have you created a document that covers the roles and responsibilities, an overview. Identified the KPIs – key performance indicators that will give the new starter the key to their success. Mapped out how many milestone check points you will need and how often to meet. 

Connections

The first 30 days will be crucial to see that your new starter connects with the right people.

Who would you like them to meet as the Welcome meeting (virtually how many team members do you want on that first call). Who is best to host the Culture overview meeting to explain “They way things are done around here…”. The IT department is a crucial connection to ensure they have set up everything. Meeting with the line manager purely on role and responsibilities, and timings set up for milestone meetings. Discovery meetings with others departments so that their overview of the company is not limited to their department. There will always be things that can’t be covered by others so provide relevant reading material.

Comprehension

By 60 days does the new recruit, understand all products and services. Have they put together a strategy, compilation and review of what they are going to do. Set them a date to formally present their ideas. The presentation will explain their developed solutions and ideas. They will outline an implementation plan and the results they are expecting.

Confidence

By 90 days the new starter will have had some early wins, therefore there is now work that can be evaluated. Confidence in selling products & services should be well underway. The individual should feel secure in their position within organisation. Depending on level should have a strong relationship with leadership team.

Contribution

What have they added to the team, have they enhanced your company culture. What return have they provided in terms of revenue contribution. What is the reaction from clients in levels of rapport and numbers.

The next step is for them to plan next 90 days 

Posted in Bite size learning, Emotional Intelligence, Leadership, personal impact, Uncategorized

Does your dress code match your email…?

More and more companies are moving towards a casual dress code.  We often wear the right clothes to do the right job.  You would never garden in your high heels, the trusted wellington boot is the footwear of choice.

If we are not wearing the right dress does it mean that our tone becomes more relaxed.

  • Do we mind if the team use emojis in their emails?
  • Use Hi instead of Dear
  • Sign off with thanks or cheers
  • Go straight into the email
  • Put the content of the email in the subject box
  • Use comic sans as a font

When dress codes change they often get misinterpreted, what is casual in my eyes might not be in some-one else’s eyes.  There is an adjustment phase, some team members intentionally push the boundaries. Our clothes are very much a part of the image and the culture we belong in.  They are easy to spot and give feedback on.

The tonality and content of your team emails are harder to spot.

Introduce guidelines of the tonality you expect and the look and appearance of your emails.  They are often and the first contact with your company, ensure that it is the right image.