Matthew Syed’s book “Black box thinking” seems very relevant for now, as we are all trying new ways of working and we need to ensure we our creating new initiatives.
It starts with your culture do you have a growth mindset where you and your team practice hard work and learn from trial and error. Failure is not hidden and you all work through how to make it better going forward.
If you are working in a culture of a fixed mindset you think talent is dominant, might be your people or even the product or service. You think when mistakes happen it is just one of those things. Before Covid 19 “our service was brilliant it must just be a – one off”.
The aviation industry has famously the “black box”, when a near miss happens or tragically a fatal crash, the black box is recovered. There are two in reality one the technical recordings of the mechanics and electrics and the other the conversations in the cockpit. The boxes are also bright orange so that they can be located easily. These boxes give the answers as to what happened and provide valuable data to make changes going forward.
We might not have boxes to record our failure however in organisations we can encourage our teams to speak up and share when something is not working. We also want them to be honest about a failure and then as a group it can be analysed.
Syed talks about a hospital in America where they realised two drug bottles were too similar in colour and labelling. It was only until a patient was given a dose of the wrong medication that the changes were made to the bottles. Open your eyes to the processes you have now and ask yourself are they working.
The right culture creates success and every time you are honest with each other you are fostering psychological gain. Whilst working remotely speak to your teams about new ideas and encourage Q and A sessions. We are in an unknown arena for working everyones ideas are good and everyone should be listened to.
On Friday the nuggets book club will be reviewing and summarising “Black Box Thinking” please do join us the invitation is below:-
You are invited to a Zoom meeting.
When: May 22, 2020 10:00 AM London
Register in advance for this meeting:
After registering, you will receive a confirmation email containing information about joining the meeting.